Eishtec NOMINATION: Wexford Customer Service Excellence Award

EISHTEC is one the fastest growing companies in the country.

It started trading in May 2011 with 9 people and now proudly employs over 1600 across 4 sites.

Craigavon employs 245 people, Waterford has 670 employees, Wexford 450 & Clonmel 290 employees. This rapid growth is evidence that Eishtec is doing something different in the customer service space.

We support some of the UK’s & Ireland’s biggest telecommunication brands including – EE & iD . Our teams support customers with the latest smartphones across the fastest 4G networks as well as fibre powered TV services and broadband.

Eishtec has a highly, credible and award winning team that have created an organization with an ethos, ethics and culture that delivers excellence for its clients and their customers. The management team has experience collectively of over 150 years and has run global scale multi-geography operations again supporting large telecommunication organizations.

Maeve Maddock, Director of Operations commented “We are an award winning outsource services provider that has grown substantially in recent years by winning, implementing and developing services for leading brands in the telecommunications market. As we have grown we have invested in our facilities, people, working practices, standards and our technology infrastructure and solutions to ensure that we can differentiate our services through strong operations, deep insights and a focus to innovate and improve with the confidence that our platform is highly available, secure and reliable”.

Contact centres today operate in an environment that is highly dynamic. Consumers (individuals and organisations) have access to organisations like never before via legacy and new channels on a 24/7 basis. Expectations in levels of service have risen and complaints or strong perspectives are amplified publicly through the use of social media.