Glanbia adapts its business model with new call and collect service
GLANBIA Ireland’s network of agribusiness branches have switched to a ‘call and collect’ system to protect vital services for the farming community.
As part of the national effort to contain coronavirus (Covid-19), until further notice, farming customers are being asked to place their orders from branches in advance by phone. Local branches include: Glanbia CountryLife New Ross, call: 051 421274; Glanbia CountryLife Campile, call: 051 388102; Glanbia Agribusiness Ballywilliam, call: 051 424514: Glanbia Agribusiness Glenmore, call: 051 880102; Glanbia Agribusiness Taghmon, call: 053 9134154; Glanbia Agribusiness Graiguenamanagh, call: 059 9724200; Glanbia Agribusiness Gorey, call: 053 9130133.
Glanbia Ireland’s full range of farm-related products are available through this service. The ‘call and collect’ service is limited to essential farming supplies only during this challenging period.
While Glanbia Ireland appreciates the inconvenience that this causes to many, customers are asked to play their part in adhering to these measures and thereby doing their bit to protect the national food chain.
Chief Agribusiness growth officer Sean Molloy said: ‘ This decision is a preventative step to help safeguard our dedicated staff, vital services and to continue providing essential products to our customers. We are asking our farmer community to work with us as we implement this new operating model.’
This call and collect measure applies to orders of essential farming supplies that would normally have been made in person by customers calling to Glanbia branches. Customers have been asked to plan ahead to minimise the number of visits to branches.
However, customers can use their usual ordering channels, including by placing orders through Glanbia business managers over the phone and through the Customer Services Centre via 1890 321 321.
Products can also be ordered online via www.glanbiaconnect. com.
If assistance is needed in setting up a Glanbia Connect account to facilitate online ordering, customers can call 1890 100 017.
How the system will operate: farmers phone their branch in advance. Payment will be taken on account or by credit card processed over the phone.
Customers will be given an allotted timeslot for their collection. Store staff will bring the goods to the car or trailer, or a dedicated point in the store yard.
Please roll down window, confirm identity and order number.
Customers should remain in their vehicle until staff have left the pick-up point area.
In addition, Glanbia Ireland has taken the decision to temporarily suspend its garden centre services across its 14 CountryLife locations.
‘It is vitally important that customers adhere to our procedures to allow Glanbia Ireland to continue to provide essential products with the utmost safety to all. Glanbia Ireland appreciates customers’ continued patience and would like to thank farmers for working with their teams during this challenging period.’