Newmarket Motors wins Volkswagen pan European quality service award
NEWMARKET Motors, authorised Dealers for Volkswagen in Cork has been awarded a prestigious pan European Service Quality Award by Volkswagen Europe for the fifth time placing them in the Volkswagen European Dealer Hall Of Fame. Voted by individual customers throughout Europe, the award is testament to the long standing reputation Newmarket Motors has for providing quality service as well as maintaining excellent relationships with its many satisfied customers.
Newmarket Motors is the only Irish Volkswagen dealer who has won this award on five occasions and only one of a handful in Europe. The award recognises dealers who have achieved the best results in service quality and customer retention.
The criteria for being honoured with this prestigious award is extremely thorough and demanding. Dealers are judged not only on the quality of the actual service, but on all aspects of the customer’s experiences at the individual dealerships including the communication skills of the highly trained service team right through to value for money.
On receiving the award, Annette Browne, Business Manager, Newmarket Motors said: “I’m delighted to accept this award on behalf of our Volkswagen Service Team at Newmarket Motors who work tirelessly to maintain the highest standard of service to our many customers. We are a family run company and pride ourselves on our reputation of delivering quality service and it is very satisfying for the overall team to receive such an accolade. Because of our reputation for providing award winning quality service we have many customers who have been coming to us for generations. Our customers expect and demand quality cars as well as the highest level of after sales service and this is a promise that we have been delivering on for years at Newmarket Motors.”
In total over 77,000 people work in Volkswagen Service departments throughout Europe comprising of 6,450 Volkswagen Dealerships and now Newmarket Motors is part of an elite ‘Club’ of less than 10 dealerships in Europe who have won this award for the 5th time. Newmarket Motors can proudly say that they are among the best in Europe.