FBD supporting our 500,000 policy holders through challenging times
FBD remains open for business during this difficult time.
While our Cork branches are currently closed, our branch managers and their teams are available to assist our customers and take queries over the phone (see branch phone numbers below) or visit www. fbd.ie for further information and assistance.
We understand the challenges faced by our customers, their farms and their businesses. We want to help you through these exceptional circumstances.
Customers experiencing difficulties or who have queries or concerns can contact us to discuss their needs.
We are currently offering these support measures to new and existing customers at this time:
Car and Home Customers
• Volunteer driving associated with COVID-19 is covered on all FBD private car policies under social, domestic and pleasure use.
• Customers working from home are covered for the loss or damage of owned office equipment used for work purposes up to a limit of €3,800.
• No administration or cancellation fees will apply for any motor or home customer for the duration of COVID-19.
• Customers unable to complete Medical, NCT or DOE tests will not be restricted from renewing or taking out insurance at this time. We will need these documents once this event is over.
• In the event of Direct Debit defaults during COVID-19, we will work closely with customers to ensure continuation of cover where possible.
• Cancelled policies will not incur any fees or charges. We will offer a pro-rata refund for the remainder of the term. Certain exceptions to this may apply e.g. where there is an ongoing related claim.
Farm and Business Customers
• Business customers who temporarily closed in response to COVID-19 can avail of a refund for the relevant portion of premium relating to business closure. Please contact us to discuss your individual circumstances.
• Cover reductions applied under the Unoccupied Buildings clause have been suspended for temporary cessation of business in line with government guidelines regarding COVID-19. • Farm and Business customers experiencing financial challenges should contact their branch, phone 01-7617617 or your broker. We are committed to helping our customers through this difficult time. • We are open for business for new and existing Farm and Business Customers; however onsite surveys have been temporarily suspended in line with government guidelines regarding COVID-19.
FBD Insurance Group Ltd, trading as FBD Insurance, is regulated by the Central Bank of Ireland. FBD Insurance plc is regulated by the Central Bank of Ireland.