Public health crisis impact on the membership:

* 76% of respondents were worried about their own health and that of their families.

* 29% of the respondents stated that their salaries were reduced or may be reduced in the future. * 19% had been placed on the temporary Wage Subsidy Scheme. * 86% stated that the Credit Union staff are very professional, helpful and knowledgeable.

* 58% stated that online services were meeting their needs. *89% of members agree that the current queueing times are normal.

saying they were very satisfied with its services and that, with the exception of its online offering, the branch was ‘well ahead’ when compared to other financial institutions.

Commenting on the findings of the survey, Synergy CEO Martina Cotter said they highlighted the “pivotal role” of the credit union within the community.

“As an essential service provider we have continued to offer uninterrupted services to members during