Reen’s of Rathmore win seal of approval for new Peugeot customer service standards
REEN’S Rathmore, Main Peugeot Dealers for Kerry, has successfully met new, stringent customer service standards set by the PSA Group under a programme called Organisation et Développement des Activités de Service (ODAS).
Reen’s Rathmore is the latest Peugeot Dealer to win a seal of approval from appointed administrators, the UK specialists, MXS International. The certification brings the total to 10 Peugeot Dealers in Ireland who successfully meet Peugeot’s new, exacting standards.
ODAS has been introduced by the Peugeot lion-brand in their worldwide bid to consistently monitor and improve customer satisfaction, with a clear objective of continued market share growth. The international framework programme assigns a Dealer score across a range of key criteria and evaluates total customer satisfaction.
During the appraisal process, Reen’s Rathmore underwent the in-depth six month stringent certification process. All aspects of customer service within their Aftersales department were monitored and graded; making appointments, welcoming the customer, workshop efficiency, explanation of work, return of vehicle and post-repair or service contact.
Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland said, “Reen’s Rathmore has consistently demonstrated customer service excellence and best practice. During the ODAS programme appraisal period, they exceeded their customer satisfaction targets, all the while achieving a balance of workshop productivity and affordable maintenance for customers. We thank them sincerely for all of their hard work and dedication.”
Reen’s Rathmore has built up a strong and loyal customer base in Kerry and has been recognised by Gowan Distributors Limited, for a strong Aftersales performance. Indeed, Reen’s Rathmore was crowned Peugeot Dealer of the year in both 2015 and previously in 2006.