The local post office, still doing what it does best
IF there is one public service that knows all about having to diversify and cope with adversity, it’s the local post office, which continues to play a major part in helping people stay connected during the COVID-19 crisis.
Tralee Postmistress Marie Williams runs the Rock Street Post Office with her husband, Martin. As the majority of its customers are pensioners in self-isolation, they miss the social interaction over the past few weeks.
“It just wouldn’t be in the nature of a post office as it’s a place where people come to enjoy a chat,” Marie said.
“But they must now keep their distance, and it’s making it hard as people are nervous. We miss the elderly customers, and we hope they’re all keeping well. We’re looking forward to seeing them all again when this is over,” Marie added.
Marie insists that the local post office continues as a key service by opening earlier (8am) to suit elderly people; payments are paid (double week) every fortnight, while people cocooning can appoint a trusted person to temporarily collect payments.
Marie has even noticed the revival of a method of communication that many would have considered obsolete: the art of letter-writing.
“We’ve definitely seen an increase in children and young teenagers writing letters and cards to their grandparents,” Marie says.
“It’s a way of teaching children how to write a letter. Hopefully, that will stay with them and continue when all this is over. It’s something new for them and a lesson in the art of writing. Up to now, some children wouldn’t know where to place a stamp, or how to address an envelope. It’s been great to see.”
A rise in posting parcels to people in self-isolation is also one of the main increases in business according to Marie.
“It’s nice for people to get a surprise in isolation. It just shows how vital the service is that we offer. If anyone needs any help or advice about services, they can phone us on (066) 712 1035.