KNOW YOUR RIGHTS

COMPENSATION IN THE EVENT OF PACKAGE HOLIDAY CANCELLATION

Question: I booked and paid for a package holiday in January. I have just learned that the hotel has been quarantined due to coronavirus. I’m hoping the travel agent will find another hotel, but what will happen to my booking if the holiday is cancelled? Or what happens if they do find a new hotel but I decide to not to travel?

Answer: This is an anxious time for people travelling overseas. You should monitor and follow the advice of the Department of Foreign Affairs and Trade (DFA). You can do this using the DFA’s Travelwise app or you can phone DFA’s dedicated phone line on (01) 613 1733 for the latest travel advice.

Check with your travel agent that your holiday is a ‘package holiday’. A traditional package holiday (also called a pre-arranged travel package) is advertised and sold as a whole and must last for more than 24 hours or include an overnight stay. It also must be made up of at least 2 of the following: Transport Accommodation

Car rental

Other tourist services -- for example, tours, excursions, guides or tickets for concerts or theme parks

IF YOU WANT TO CANCEL

Under the EU Directive on Package Travel and Linked Travel Arrangements, you have the right to cancel your booking for free, before the start of the holiday, in the event of unavoidable and extraordinary circumstances. This includes disease or serious conditions at the destination.

If DFA advises against travelling because of the coronavirus, you can cancel your package holiday and get a full refund.

IF THE TRAVEL AGENT HAS TO CANCEL THE PACKAGE

Even if DFA has not restricted travel to your destination, you still have rights if your travel agent cancels or makes a significant change to your package holiday. For example, changing your hotel from the one you originally booked with the package would be a significant change that alters a term of the contract. The travel agent can cancel a package holiday because of factors beyond their control but you are still entitled to:

A replacement holiday equivalent or superior quality

A lower grade holiday, with a reimbursement of the difference in price

A full refund within 14 days You should discuss your options with your travel agent.

You can find out more on your consumer rights by visiting citizensinformation.ie

Know Your Rights has been compiled by Kerry Citizens Information Service which provides a free and confidential service to the public.

Restricted COVID19 Service Update - The following centre offer a Telephone and Email service; of Tralee on Tel: 0761 07 7860 Mon -- Fri (10am-4pm)

Killarney 0761 07 7820 Tues -Thurs (10am- 4pm)

Kenmare 0761 07 7810 Mon, Tues, Thurs (10am-4pm) Wed (10am-1pm)

Caherciveen 0761 07 7780. Tues -- Thurs (10am-1:30pm and 2:30pm-4pm)

Information is also available online at citizensinformation.ie and from the Citizens Information Phone Service, 0761 07 4000