Hos­pi­tal to take part in na­tional pa­tient sur­vey

Wexford People - - NEWS - BY ES­THER HAY­DEN

WEX­FORD Gen­eral Hos­pi­tal will again this year par­tic­i­pate in the Na­tional Pa­tient Experience Sur­vey.

The 2018 sur­vey is part of a broader pro­gramme to help im­prove the qual­ity and safety of health­care ser­vices pro­vided to pa­tients in Ire­land.

The sur­vey tries to un­der­stand how pa­tients in­ter­act with the health­care sys­tem and how they experience this process. It will help es­tab­lish what is work­ing well in our hos­pi­tals and what needs to be im­proved.

All in­pa­tients dis­charged from Wex­ford Gen­eral Hos­pi­tal dur­ing May 2018 will be in­vited to par­tic­i­pate in this sur­vey.

Lily Byrnes, Hos­pi­tal Man­ager at Wex­ford Gen­eral Hos­pi­tal said: ‘The re­sults of the 2017 sur­vey pro­vided us with a rich source of in­for­ma­tion to help im­prove hos­pi­tal care. We used the re­sults to de­velop qual­ity im­prove­ment plans, which out­lined how pa­tients’ pri­or­i­ties are be­ing ad­dressed.

‘Key find­ings for Wex­ford Gen­eral Hos­pi­tal in the 2017 sur­vey in­cluded: 85 per cent of pa­tients rated their over­all experience of the hos­pi­tal as good to very good, 93 per cent said they were al­ways or some­times treated with dig­nity and re­spect and 81 per cent rated their experience of ex­am­i­na­tion, di­ag­no­sis and or treat­ment as ‘very good’ or ‘good’.

‘Pa­tients gave very pos­i­tive re­sponses in re­la­tion to the level of pri­vacy af­forded to them while be­ing ex­am­ined or treated in the Emer­gency Depart­ment and pa­tients in gen­eral had con­fi­dence and trust in the staff treat­ing them. Pos­i­tive feed­back was also re­ceived with re­gard to hos­pi­tal food ratings which were rated above the na­tional av­er­age.’

She said a num­ber of ar­eas for im­prove­ment were iden­ti­fied and these in­cluded com­mu­ni­ca­tion around di­ag­no­sis and test re­sults, and the pa­tient dis­charge and trans­fer process.

‘The Na­tional Pa­tient Experience Sur­vey re­sults have given us a clear in­sight into the pa­tient’s ex­pe­ri­ences in our hos­pi­tal and as­sist us in un­der­stand­ing what mat­ters to pa­tients’, said Ms Byrnes. ‘It con­firms for us the im­por­tance of work­ing in part­ner­ship with our pa­tients, their car­ers, our staff and com­mu­ni­ties. Even small changes can lead to im­proved pa­tient safety and well­be­ing.’

In re­sponse to last year’s sur­vey find­ings, Wex­ford Gen­eral Hos­pi­tal has de­vel­oped a qual­ity im­prove­ment plan - Lis­ten­ing, Re­spond­ing and Im­prov­ing - and to date the hos­pi­tal has im­ple­mented a num­ber of ini­tia­tives or projects to im­prove pa­tients’ experience, in­clud­ing: In­for­ma­tion leaflets for pa­tients on dis­charge have been up­dated to in­clude more in­for­ma­tion on what to ex­pect and who to con­tact in the hos­pi­tal on dis­charge; Nurse Man­agers are work­ing with med­i­cal teams and sched­ul­ing ward rounds to en­sure that a mem­ber of the nurs­ing team is present to im­prove in­for­ma­tion shar­ing about the pa­tient’s con­di­tion and plan of care; The pa­tient’s dis­charge pre­scrip­tion has been up­dated to now in­clude a sec­tion which out­lines changes to the pa­tient’s med­i­ca­tion dur­ing their hos­pi­tal stay.

Ms Byrnes said: ‘Wex­ford Gen­eral Hos­pi­tal wishes to en­cour­age pa­tients to once again par­tic­i­pate in this year’s sur­vey. Their feed­back is very im­por­tant to us and pro­vides us with im­por­tant in­for­ma­tion on how we can con­tinue to im­prove pa­tient care and build on pos­i­tive pa­tient experience.’

Visit www.pa­tien­t­ex­pe­ri­ence.ie for more in­for­ma­tion.

“Pos­i­tive feed­back was re­ceived with re­gard to hos­pi­tal food ratings”

Lily Byrnes, man­ager, Wex­ford Gen­eral Hos­pi­tal.

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