Customer First award for Quinn’s
A retail outlet in west Wicklow was the recent recipient of a Customer First @ Eurospar Award at the annual Eurospar Guild Retailer Awards.
William Quinn, proprietor of Quinn’s Eurospar in Baltinglass, was delighted to accept the award on behalf of all his staff at the awards ceremony in the Aviva Stadium.
‘We are delighted to receive this accolade which is a testament to the hard work and dedication of our staff,’ said Mr Quinn.
‘Customer First @ EUROSPAR is not only a mark of pride for our store and staff but, more importantly, it lets our customers know that we are leaders in the field. This accolade is a point of differentiation in what is a very competitive marketplace and we’re honoured to receive the recognition.’
Customer First @ Eurospar is the retail operations standards programme that has been implemented across the Eurospar group.
The assessment criteria are structured to focus on best practice and innovation in supermarket retailing, resulting in 13 individual assessment elements focused on all areas of store operations, with a heavy emphasis on innovation in fresh foods departments. The programme also includes the EIQA Food Safety assessment criteria.
The essence of the Customer First @ Eurospar Programme is its departmental breakdown by strategy pillar, enabling store management to charge staff in each department with responsibility for reaching the desired standards.
Malachy Hanberry, Managing Director of Eurospar, sent his congratulations to the team in Baltinglass.
‘I would like to commend Quinn’s Eurospar Baltinglass on their achievement last week.
‘The Customer First @ Eurospar standards programme was developed with our retailers and for our retailers, to ensure that our supermarkets are leading the way in terms of fresh food retailing, innovation, food safety and customer service,’ said Mr Hanberry.
Eurospar Baltinglass has been serving the locality since 1936 and employs 39 staff locally.