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The bonnets of used cars raised for easier inspection by potential purchasers. pointed to the warranties that go with every used vehicle they sell, in addition to the after-sales service on offer.
Managing director of Crichton Auto Kirk Crichton was emphatic as he outlined the comprehensive efforts made to have satisfied owners.
“Parts that we don’t have or can’t source locally, we will special-order and have them here in about two weeks. In our 16-bay service area, we work on the customers, cars that need general service. We provide the parts, and the labour is free for the life of the ownership of the car,” Crichton said.
Dismissing talk of parts unavailability, Crichton points to the record over the years as proof satisfied customers.
“We’ve been in business for 20 years, and we’ve never come across a problem when it comes to parts. If those parts weren’t available, you would have heard long ago,” Crichton said.
He was supported by Malik, who feels that the reason auto-parts dealers are doing Lynvalle Hamilton, president of the Jamaica Used-Car Dealers Association.
good business is because JUCDA members provide an opportunity.
“Used-car dealers don’t really need to have any parts because the parts industry thrives off the used-car business. Places like Bert’s , Excel and hundreds others see this as an opportunity to have the parts for cars that in the island,” Malik said. He outlined that there is regular dialogue with some auto parts dealers, so that they may be aware of types of used cars that may be coming into the island.
Used-car dealers also say they will go the extra mile in sourcing special order parts from Japan within a week or two. Both Malik and Crichton say that they forego a mark-up because what they really want to do is to provide a service to the clients who have done business with them.
The JUCDA president is adamant that customers are beating a path to the organisation’s member’s doors because they see value for money.
“It’s not the used-car dealers’ fault why more and more people (including certain arms of Government) are shying away from buying new cars, seeing the significant savings of the used JDM vehicles. Apart from the high quality and wide range of options that JDM offers, the real truth is that some people are just getting wiser and some just simply cannot afford to pay the high prices that new cars fetch,” Hamilton said. Used cars on display.