Suther­land Global re­cruit­ing 1,500

Jamaica Gleaner - - BUSINESS - Steven.jack­son@glean­erjm.com

SUTHER­LAND GLOBAL Ser­vices is hir­ing up to 1,500 ad­di­tional staff, which would grow its work­force by a quar­ter.

The call cen­tre op­er­a­tor has ad­ver­tised for “full-time and sea­sonal pro­fes­sion­als” as cus­tomer ser­vice and in­bound-sales sup­port rep­re­sen­ta­tives.

Suther­land of­fers call cen­tre ser­vices to a num­ber of For­tune 500 com­pa­nies. Its last big re­cruit­ment drive was in Oc­to­ber 2012 when it an­nounced up to 3,000 avail­able po­si­tions. The cur­rent re­cruits will op­er­ate from Man­dev­ille and Kingston, start­ing mid-Oc­to­ber.

In June, Mem­ber of Par­lia­ment for Cen­tral Manch­ester Peter Bunt­ing de­scribed busi­ness process out­sourc­ing in a Gleaner col­umn as of­fer­ing a new wave of em­ploy­ment within his con­stituency, since the down­turn of the baux­ite sec­tor. He cited Suther­land, say­ing roughly half of its “5,000” staff com­ple­ment were hired in Man­dev­ille.

Glob­ally, Suther­land em­ploys more than 60,000 em­ploy­ees. It started op­er­a­tions in Ja­maica in De­cem­ber 2012, in a part­ner­ship with the Uni­ver­sity of the West Indies Mona Tech­nol­ogy Park. It grew to ac­quire its sec­ond fa­cil­ity in New Kingston in Septem­ber 2014; and its third in Man­dev­ille last Septem­ber.

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