Cus­tomer ser­vice prac­ti­tion­ers to ‘dis­cover their wow’

Jamaica Gleaner - - INTERNATIONAL NEWS -

THE JA­MAICA Cus­tomer Ser­vice As­so­ci­a­tion (JaCSA) is to host its an­nual con­fer­ence un­der the theme, Dis­cov­er­ing Your Wow from Novem­ber 21 to 22. This con­fer­ence will see some of Ja­maica’s busi­ness lead­ers, cus­tomer ser­vice prac­ti­tion­ers, su­per­vi­sors and man­agers dis­cuss the im­por­tance of ex­cel­lent cus­tomer ser­vice.

The two-day event will fo­cus on the de­vel­op­ment and growth of Ja­maica’s cus­tomer ser­vice in­dus­try in­clud­ing, how to de­liver the wow fac­tor to cus­tomers at all lev­els of in­dus­try, Trans­form­ing the Ser­vice Cul­ture, and Cus­tomer Ser­vice Touch­point Tech­nolo­gies. Back by pop­u­lar de­mand is fea­tured speaker, Sardek Love, in­ter­na­tional lead­er­ship ex­pert, and mo­ti­va­tional speaker.

Floyd Green, state min­is­ter in the Min­istry of Ed­u­ca­tion, Youth and In­for­ma­tion, will open the con­fer­ence with a dis­cus­sion, Im­prov­ing Val­ues and At­ti­tudes. Other lo­cal speak­ers will in­clude lead­ers from the pri­vate and pub­lic sec­tor, in­clud­ing, Sen­a­tor Don We­hby, Group CEO of Grace Kennedy Ja­maica Lim­ited; in­spi­ra­tional speaker Rochelle Cameron; vice-pres­i­dent, le­gal & reg­u­la­tory and com­pany sec­re­tary of FLOW, Dono­van James, among many other speak­ers.

Deputy chair­man of the JaCSA Richard Rowe stated, “The im­por­tance of ex­cel­lent cus­tomer ser­vice can never be over­stated. We need to work to­gether to es­tab­lish and nur­ture the high­est stan­dards of per­for­mance within our cus­tomer ser­vice in­dus­try.”

The im­por­tance of ex­cel­lent cus­tomer ser­vice can never be over­stated. We need to work to­gether to es­tab­lish and nur­ture the high­est stan­dards of per­for­mance within our cus­tomer ser­vice in­dus­try.

This, the 14th stag­ing of the JaCSA con­fer­ence, will be held at The Ja­maica Pe­ga­sus ho­tel in Kingston.

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