Be cau­tious when shop­ping this sea­son, CAC warns

Jamaica Gleaner - - WESTERN FOCUS - Okoye Henry Gleaner Writer

THE CON­SUMER Af­fairs Com­mis­sion (CAC) is ad­vis­ing shop­pers to be cau­tious this Christ­mas sea­son on what, how and where they buy prod­ucts and ser­vices.

The fore­warn­ing from the CAC comes in light of the fact that more than 1,000 of­fi­cial con­sumer com­plaints is­land­wide have been re­ported to the agency, from April to Oc­to­ber of this year, which it con­sid­ers a rea­son­ably high fig­ure.

“The top three com­plaints are elec­tri­cal and ap­pli­ances at 25.9 per cent, util­i­ties at 15.69 per cent and other ser­vices at 11.76 per cent,” out­lined CAC com­plaint of­fi­cer Cleve­land Parker while speak­ing at last Thurs­day night’s of­fi­cial open­ing of Com­puter De­pot’s third branch at the Bay­west Shop­ping Cen­tre in Mon­tego Bay, St James.

“How­ever, we have so far gained from com­pa­nies – and this is all over Ja­maica – $6,138,024.64 in re­funds and com­pen­sa­tion that they have had to pay out to con­sumers whose rights they have breached,” he added.

Parker said con­sumers should make sure they get value for money this fes­tive sea­son with proper war­ranty and af­ter-sales ser­vice which are notable is­sues be­ing tack­led by the CAC.

“Proper, good busi­ness prac­tices are among the things that the CAC has a keen in­ter­est in, to en­sure that busi­nesses and cus­tomers are able to get the value for their hard-earned money,” Parker ex­plained.

QUAL­ITY SER­VICE

He lauded Com­puter De­pot for its years of pro­vid­ing qual­ity af­ter­sales ser­vices with zero com­plaints, which, he said, re­sults from the com­pany’s highly knowl­edge­able and cus­tomer-friendly staff.

The new Bay­west branch is es­ti­mated to have an in­vest­ment of over $10 mil­lion and will

of­fer all the prod­ucts and ser­vices found at the other two out­lets at Bar­nett Street and Fairview in the Sec­ond City.

“We saw the need to put a branch within the town area where ev­ery­body can have

ac­cess – and it’s a wor­thy in­vest­ment,” said co-owner Na­dia Stan­berry, who runs the 12-year-old com­pany with her part­ner Damian Chue.

“You can find the same prod­ucts and items like moth­er­boards, smart­phones, mem­ory cards, hard drives, ra­dios, sur­veil­lance cam­eras; and we sell top brands like Dell, HP, Len­ovo, Asus, Canon, Sam­sung, Forza and much more,” Stan­berry added.

PHOTO BY OKOYE HENRY

Mem­bers of staff at Com­puter De­pot in Mon­tego Bay.

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