Knutsford Express celebrates 10th anniversary with Best in Transportation award
LIKE THE proverbial icing on their 10th anniversary cake, Knutsford Express was named the 2016 Hospitality Jamaica ‘Best in Transportation’ winner, topping contender, Island Car Rentals and Tropical Tours.
Established in 2006, Knutsford Express has served as a comfortable and safer alternative to the Coaster bus service that plies the MontegoKingston route. It has, however, expanded to include other townships such as Negril, Savanna-laMar and Mandeville in the south, and Falmouth to the north. In addition, Knutsford also now offers car rental and airport-transfer services.
The company offers scheduled departures and arrivals, online prebooking, passenger and luggage check-in, an air-conditioned waiting lounge and a structured boarding process, plus free wi-fi on board its buses. Most are outfitted with lavatories and reclining seats.
Knutsford’s new airport-transfer offerings have been particularly welcomed by the tourism sector.
The company connects from New Kingston daily to the Norman Manley International Airport (where it also operates a desk) via shuttle service. In St James, its direct coach airport-transfer operates seven days per week, except Christmas Day, and transports passengers from its Montego Bay terminal to the Sangster International Airport.
Over the last 10 years, commuters from across the world have been wowed by the service offered and the ease of travel afforded by Knutsford to Jamaicans and non-nationals.
“The ride was very stress free ... the customer service from start to finish was impeccable. The bus ride was so smooth. Actually, I didn’t know whether I was going up or down hill,” noted one satisfied traveller in Kingston.
One now-committed Knutsford ‘fan’ from the United Kingdom also expressed pleasure with “the entire service”, in particular, the friendly check-in agents, the easily navigable website, and prompt responses to emails, while another noted: “After a 14-hour flight of hardly any sleep, it was certainly a relief and such comfort to be transported from Montego Bay to Kingston.”
Among the other highlights that guests have given Knutsford an ‘A’ rating for are the on-time departure, the clean toilet facilities and water, and the smooth ride with “no jerks and sudden stopping”, which allows them to relax and feel like royalty.
General Manager of the Montego Bay Convention Centre Dittie Guise (left) presents the award for Best in Transportation to Knutsford Express’s Joan Johnson and Kedon Peterkin.