Knutsford Ex­press cel­e­brates 10th an­niver­sary with Best in Trans­porta­tion award

Jamaica Gleaner - - HOSPITALITY JAMAICA -

LIKE THE prover­bial ic­ing on their 10th an­niver­sary cake, Knutsford Ex­press was named the 2016 Hos­pi­tal­ity Ja­maica ‘Best in Trans­porta­tion’ winner, top­ping con­tender, Is­land Car Ren­tals and Trop­i­cal Tours.

Es­tab­lished in 2006, Knutsford Ex­press has served as a com­fort­able and safer al­ter­na­tive to the Coaster bus ser­vice that plies the Mon­te­goKingston route. It has, how­ever, ex­panded to in­clude other town­ships such as Ne­gril, Savanna-la­Mar and Man­dev­ille in the south, and Fal­mouth to the north. In ad­di­tion, Knutsford also now of­fers car rental and air­port-trans­fer ser­vices.

The com­pany of­fers sched­uled de­par­tures and ar­rivals, on­line pre­book­ing, pas­sen­ger and lug­gage check-in, an air-con­di­tioned wait­ing lounge and a struc­tured board­ing process, plus free wi-fi on board its buses. Most are out­fit­ted with lava­to­ries and re­clin­ing seats.

Knutsford’s new air­port-trans­fer of­fer­ings have been par­tic­u­larly wel­comed by the tourism sec­tor.

The com­pany con­nects from New Kingston daily to the Nor­man Man­ley In­ter­na­tional Air­port (where it also op­er­ates a desk) via shut­tle ser­vice. In St James, its di­rect coach air­port-trans­fer op­er­ates seven days per week, ex­cept Christ­mas Day, and trans­ports pas­sen­gers from its Mon­tego Bay ter­mi­nal to the Sang­ster In­ter­na­tional Air­port.

Over the last 10 years, com­muters from across the world have been wowed by the ser­vice of­fered and the ease of travel af­forded by Knutsford to Ja­maicans and non-na­tion­als.

SMOOTH RIDE

“The ride was very stress free ... the cus­tomer ser­vice from start to fin­ish was im­pec­ca­ble. The bus ride was so smooth. Ac­tu­ally, I didn’t know whether I was go­ing up or down hill,” noted one sat­is­fied trav­eller in Kingston.

One now-com­mit­ted Knutsford ‘fan’ from the United King­dom also ex­pressed plea­sure with “the en­tire ser­vice”, in par­tic­u­lar, the friendly check-in agents, the eas­ily nav­i­ga­ble web­site, and prompt re­sponses to emails, while an­other noted: “Af­ter a 14-hour flight of hardly any sleep, it was cer­tainly a re­lief and such com­fort to be trans­ported from Mon­tego Bay to Kingston.”

Among the other high­lights that guests have given Knutsford an ‘A’ rat­ing for are the on-time de­par­ture, the clean toi­let fa­cil­i­ties and wa­ter, and the smooth ride with “no jerks and sud­den stop­ping”, which al­lows them to re­lax and feel like roy­alty.

Gen­eral Man­ager of the Mon­tego Bay Con­ven­tion Cen­tre Dit­tie Guise (left) presents the award for Best in Trans­porta­tion to Knutsford Ex­press’s Joan John­son and Ke­don Peterkin.

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