Julaire Hall

A mere four years in the BPO sector, and Julaire Hall’s career has made such a positive trajectory. She lauds the industry for giving her the opportunity to interact with youths.

Hall is the manager of the Business Process Industry Association of Jamaica (BPIAJ).

As she has evolved, her functions have expanded, and so has the industry. “I have acquired new skills and interacted with a lot of people. As a young professional, it makes me happy to know that my job allows me the opportunity to interact with youth through our Youth Engagement Sessions participating in career-oriented events.”

Hall, who plays a double role at the Montego Bay Free Zone, as she is also site manager of the BPIAJ’s Contact Centre Incubator, argued that the BPO sector is now officially an engine of economic growth and also a main recruiter of young talent.

“The BPO industry allows youth without previous work experience an opportunity to get that experience and learn various skills on the job,” she explained.

Proud of her work environment, Hall tries to dispel the misconceptions that the BPO was a sweatshop job and that persons involved in it are underpaid.

“That is not true. The industry offers competitive base salary ,and persons have the opportunity to earn more based on performance, in addition to lunch and transportation subsidies/arrangements, and health insurance.”

She said the industry provides endless opportunities for young persons who would otherwise have had difficulty in finding a job straight out of high school or even after college.

“Once you have excellent communications skills, willingness to learn, and are hard-working, focused, and positive towards your work, you find that you will exceed in your department, across departments or even at another company,” she added.