Takara Ramsay

“Jamaicans who embrace change, challenge, innovation and technology, will love the BPO sector,” said Takara Ramsay, global lead, voice of the customer at Vista Print.

Ramsay joined the BPO sector as an agent in 2001, and said that the industry is one of the few where your job can change while your role remains the same.

“With various accounts, that is, different companies operating within one BPO organisation, you can be a technician, customer-service representative and collection agent, all with the same company,” she explained.

She finds the challenges and changes encountered on the job as most fulfilling.

Moving up the ranks in the last 16 years, Ramsay now manages 24 persons in four countries – the Philippines, Germany, Jamaica, and Tunisia – and encourages others to enter the work that is intellectually stimulating, offers growth potential and is financially rewarding.

“Quite a few organisations offer travel to aid with professional development or knowledge transfer,” she tells Flair, while lauding the people in the sector who are true innovators.

“I have had the distinct pleasure of meeting local graduates charting new courses for their respective organisations and accounts,” she stated.

Uprooted from her hometown in Kingston when she started working in the industry, Ramsay said she left her family and friends and made a life for herself in the Second City.

Today, she can lay claim to being a true citizen of the world, visiting places she once saw only on maps.

She has the opportunity to meet, work with, and live next to people from diverse cultures, and recognises that they have more in common than they do differences.