Sophia Campbell

Career-building opportunities and personal growth tops Global Outsourcing Solutions’ team lead supervisor Sophia Campbell, who has worked in the BPO sector for just over 10 years.

Campbell was first employed to Affiliated Computer Services (ACS), which later changed to XEROX, for eight and a half years as a data-entry associate. She applied herself to the job, and within months of working at Global Outsourcing Solutions, she was promoted to managing people.

“On my team, I manage 15 persons, but recently I was given the task of assistant manager, with responsibility for 50,” she told Flair.

Capitalising on the opportunities presented to her, Campbell said selfapplication and putting her best foot forward has helped her trajectory towards the pinnacle of the sector.

There are even opportunities in moving from being a non-performer to becoming a manager, she said, adding that development in the industry includes acquiring requisite skills in proper communication, proper deportment, and honing a professional image.

Her greatest joy, she said, is seeing former non-performers becoming top agents.

Campbell said she has had the chance to travel overseas to meet and develop relationships, while maintaining camaraderie among the company’s client. Things such as buying a car, building a house, or schooling one’s children are achievable by working in the sector.

“The power lies within an individual as to how much money he/she needs to take home to meet their personal needs. There are incentives and bonuses to gain, health and life insurance, scholarships and grants for children,” she asserted.