BPO sensitisation series starts with a bang
“It was very instructive to hear some of the questions that were asked, even from existing operators, and it shows that there has to be a greater level of engagement between experienced and those up and coming in the industry.”
WESTERN BUREAU: THE BUSINESS Process Industry Association of Jamaica (BPIAJ) series of workshops, which is designed to help players in small and medium-size enterprises to become more proficient, got off to an encouraging start last weekend with scores of potential investors and small operators showing up for the first event at the J. Wray & Nephew Auditorium in New Kingston.
The series, which is designed to sensitise small and medium-size enterprise players on how to be professional and proficient in their service delivery in the business process outsourcing (BPO) sector, saw presentations by experts in the field
A key feature of the first workshop was the presentation made by Davon Crump, the CEO of Global Outsourcing Solutions; and Yoni Epstein, the founder of ItelBPO Smart Solutions, who are considered experts in the local BPO sector.
“The feedback from the participants tells us that there is significant interest from the Jamaican investing committee to develop a dynamic domestic market,” said BPIAJ boss Gloria Henry. “It was very instructive to hear some of the questions that were asked, even from existing operators, and it shows that there has to be a greater level of engagement between the experienced and those up-and-coming in the industry.”
Other presentations were made by Claude Duncan, the vice-president of investment promotions at JAMPRO; Woodrow Smallwood, business development manager at Sagicor Bank; Lancedale Farquharson, operations manager of CEAC Outsourcing; and Andrew Fazio, director of BPO and hospitality at Cable and Wireless Business Jamaica.