The real story of BPO

or FLOW to say, ‘thanks a lot, guys. My cable is working!’ People call companies invariably to resolve an issue.

BPO is taking an activity conducted by a company and transferring it to a communications efficiency specialist entity. This means that when you call your bank, you’re not actually calling your bank, but an entity well trained to resolve the issue that you might have. BPO has revolutionised call or email communications, specifically how we communicate, how we want to communicate, and how we most times Workers at a call centre in Jamaica.

communicate in business and our everyday lives.

For clarity, I’m not only referencing Jamaica, but the wider world. The BPO industry affords these companies the leverage to lower costs and improve efficiency and service through professional management of communications. Similarly, when a customer places a call to a large technology or insurance company in the US, it is usually to report a fault or to get clarification on an issue. Therefore, BPO is essentially a method for companies to focus on their core products, rather than to expend tremendous resources on answering calls, emails and texts regarding failure, in the long run, distracting the company from developing and managing products and future planning. A simple example is calling an airline company or hotel. There is a high probability that the call is answered in Montego Bay, and your flight is booked, confirmed, and a subsequent email sent wholly through this BPO company.

On the other side of the spectrum, there are outbound calling companies in the BPO sector focused on telemarketing, debt collection, and telesales. A call that very few of us want to receive, especially when you’re at dinner having your leg of roast chicken with rice and peas, and there’s some agent calling to tell you about a mechanical can opener. That’s the bottom of the barrel, literally.