Another award puts FDR in TripAdvisor’s Hall of Fame

FOR THE fifth straight year, Jamaica’s favourite family resort, Franklyn D Resort (FDR) has claimed TripAdvisor’s Certificate of Excellence.

In claiming the award for five years in a row, the Runaway Bay, St Ann-based resort has now been placed in the Hall of Fame category.

Staff and management at the property are basking in the recognition.

“Many hotels in Jamaica have received awards from TripAdvisor – the world’s largest travel site each year for outstanding performance. However, what makes us distinct is because we have received the TripAdvisor’s Certificate of

Excellence Award for five consecutive years due to our consistent standard of excellence. This resulted in us being nominated for the Hall of Fame Award,” said an excited sales manager, Trishawana Davidson.

According to her, it was an honour for FDR to receive the prestigious award, which was a reward to all staff members, especially the nannies, who are recognized as the signature service offered at the resort.

“The Hall of Fame Award reflects the commitment and dedication that we have provided as a team to achieve the highest level of guest satisfaction and surpass our customers’ expectation,” stated Davidson.

She added that in the hospitality industry, guest reviews were very important.

“I want to express our sincere appreciation to our guests for their loyalty, consistent contribution and positive feedback about the FDR experience.”