Hilton Associate of the Year Award

HOLDING HERSELF and her team to the values of humility, integrity, respect, diversity, responsibility and love,

Hilton Rose Hall Resort’s General Manager, Carol Bourke, says the way forward is to build a legacy for long-term success.

“Delivering with a crisp and clear customer-focused approach, which speaks to the core of who we are today,” was the emphasis of her speech at the recent Excellence Awards at the Montego Bay resort.

Staged under the theme ‘Honouring the Past, Celebrating the Present, Embracing the Future’, the hotel recognised over 50 of its associates at the annual awards which has become a major attraction for some of the biggest names in show business each year.

This year, the smooth crooner Grammy nominee Beres Hammond made a guest appearance, joining

the impressive list which has included the likes of Tarrus Riley and Tony Rebel.

Hammond, renowned as the romantic front man, songwriter, and collaborator, ‘conscious’ rootsreggae chart-topping performer, had the resort staff, particularly the ladies, swooning as he delivered hit after hit.

When the dust settled, and it was time to announce those who had succeeded in turning dreams into reality, Devon East of room service was named Associate of the Year 2018; Norma Clarke from the laundry was crowned Supervisor of the Year; and Zephaniah Montaque, representing administration, took home the coveted Manager of the Year title.

They shared the spotlight with a number of outstanding team members, such as Veronica McKay and Christopher Howell, Adrian Garth, Clover Hanson, Arlene Foster, Orval Clarke, Preston Bernard and Denise Belvett.

Carol Bourke (third from right), general manager, Hilton Rose Hall is thrilled to hand over a cheque and many other prizes to the Associate of the Year 2018, Devon East (third left). Sharing in the occasion are (from left) Kerrian Gardner, Associate of the Year 2017, Sagicor’s Wendy Bernard, Hilton’s John Miles and Nadine Reid.

Star performers celebrating their staff awards as they perform for their peers.

Night Manager Zephaniah Montaque was pleased to accept the 2018 Manager of the Year award from John Miles, the hotel manager.

Hilton Rose Hall’s Associate of the Year Devon East (centre) is flanked by first and second runners-up, Veronica McKay, housekeeping, and Christopher Howell, banqueting.

The best of the best of Hilton’s over 500 associates smile for the camera after winning top awards and prizes at the annual Excellence Awards held recently.

Hilton Rose Hall Supervisor of the Year 2018 Norma Clarke, from the laundry department, is celebrated by members of her team after accepting her award at the annual Excellence Award at the Montego Bay resort recently.

Guest artiste Beres Hammond was a joy to these two Hilton associates, who couldn’t get enough of him during their staff awards ceremony.

In keeping with the theme of Hilton Rose Hall Resort’s annual Excellence Awards, former employees Joe Hylton (centre) and Jimmy Wright (right) were in attendance, along with Custos Conrad Pitkin, who also has a long history with the resort. They are pictured enjoying the awards ceremony.

Hilton Rose Hall staff entertaining their colleagues.