Hospital staff, leave grumpiness at yuh yard!

THE EDITOR, Sir: CUSTOMER SERVICE is key to any and every organisation.

My dear medical personnel, you have been trained to deal with situations on a medical level. Wi know yuh tiyad sometimes. (It is the lot of those who work and work hard.) But, would it hurt to be nice and not have patients thinking that yuh carry yuh problems come a work an come a pawn off yuh issues dem pan di sick?

Whenever people are confused and your assistance is accompanied by fiesty statements or ridicule, it does not help to make anyone feel better. In fact, wi may feel worse dan when wi jus reach.

Suh, yuh face mek up ‘cause yuh haffi work overtime an yuh naah get no relief an di patient dem naah mek it no easier fi yuh, an yuh naah stress out yuhself ‘cause govament naah pay yuh enough fi deal wid dem yah people yah. But come on now! Employ likkle people skills nuh. Get training fi it. Watch videos (YouTube have nuff in ‘Customer Service Practices’ videos).

If our medical personnel believe that by simply administering medication will treat a situation, your psychology is off.

Asking questions such as “Wah coulda happen fi yuh come out a your house at 1 o’clock in the morning fi come a hospital?” is rude, if the tone is crass.

Oonu need fi check oonuself. Check yuh mood. Do some self-evaluation. Treat each person as priority. Hearing,“Well, yuh have a long wait” may be truthful, but many times it is not what you say, it is how you say it, whether it be by body language, tone or facial expression.

Be nice! K. MARGUERITA WRIGHT kmarguerita.wright@ gmail.com