Alor­ica staff cry foul over pay cut for sys­tem out­ages

Jamaica Gleaner - - INTERNATIO­NAL - An­dré Williams/Staff Re­porter an­dre.williams@glean­

ON THE heels of an ex­ten­sion of the work-from-home or­der for out­sourc­ing com­pa­nies, sev­eral Alor­ica staff mem­bers are hop­ping mad over the com­pany’s re­fusal to com­pen­sate them for down­time due to sys­tem is­sues.

“They have this thing when they are hav­ing sys­tem is­sue, they say they not pay­ing for sys­tem is­sues,” one dis­grun­tled worker told The Gleaner. “I un­der­stand that when there is an out­age or Wi-Fi prob­lem, we can see with that and say, ‘Yeah’, but not when it’s their sys­tem and they not pay­ing us.”

The worker fur­ther ex­plained: “Say that we are out of the course for three hours be­cause of their sys­tem is­sue, they are not go­ing to pay us [for] three hours out of the eight-hour work­day be­cause of the sys­tem is­sue, and that is not fair.”

The sit­u­a­tion has re­sulted in a num­ber of work­ers see­ing a plunge in their earn­ings.

“When the In­ter­net nah work, I call the provider just to en­sure that it’s no fault of mine – in­di­rectly or di­rectly – for the short hours,” an­other em­ployee said. “But when it’s a sys­tem is­sue – like what I have been ex­pe­ri­enc­ing – and man­age­ment wants to dis­re­gard it and shorten pay, that is not right.”

The work­ers fur­ther com­plained that the cut in earn­ings is un­just as they are not be­ing as­sisted with util­ity bills by their em­ployer as they work from home. These obli­ga­tions, they say, now have to be met from the shaved salaries.

The work-from-home or­der, which ex­pired on May 31 as the is­land bat­tles the coro­n­avirus pan­demic. How­ever, some com­pa­nies have ex­tended the work-from-home ar­range­ment.

“The work-at-home ar­range­ment is okay so far, but it’s the sys­tem is­sue re­ally throw­ing off the thing,” one Alor­ica em­ployee said. “Nor­mally, when you deh a work, you no have to go through sys­tem is­sue like this, and you are sure that you get­ting paid in full and ev­ery­thing.”

Alor­ica, the largest clus­ter of the spread of COVID-19 in Ja­maica, has been linked to more than 230 of the is­land’s con­firmed cases.

Email queries sent to Sunny Yu, di­rec­tor of com­mu­ni­ca­tions at Alor­ica, were not an­swered up to press time.

How­ever, Glo­ria Henry, pres­i­dent of the Global Ser­vices As­so­ci­a­tion of Ja­maica, which rep­re­sents play­ers in the busi­ness process out­sourc­ing sec­tor, said that she has not heard any com­plaint of sys­tem is­sues, but her as­so­ci­a­tion has been deal­ing with other con­cerns.


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