PREPARING TO FLY

RESERVATIONS

You can contact our call centre on + 7 (727) 244 44 77 (Almaty) or +7 (727) 58 44 77 (for other cities in Kazakhstan) for information on fares, buying tickets or booking flights from your home or office.

BUYING YOUR TICKET

When buying a ticket, please make sure that your name and surname are written correctly and be aware that some countries require that your passport expires at least six months after the date of your return. Within the Republic of Kazakhstan, payment should be made in the national currency, the tenge. Air Astana sales offices accept payments for tickets by cash, payment cards, payment on account, payment via the web portals of Homebank, Kaspi.kz, the partner banks of Kazkom, Sberbank or via the payment kiosks Kassa 24 and QIWI.

You can use a valid credit or debit card to pay for the airline ticket on our official website at airastana.com. Air Astana accepts Visa, Mastercard and American Express from any bank, with certain restrictions. After payment is completed, you will receive your ticket at the e-mail address indicated during the process of booking and making payment.

FARES

Air Astana offers a variety of special fares. Contact our call centres or visit our website at airastana.com for complete details on current promotions. Special fares are offered for passengers who are under 25 and over 60.

*Special fares are offered to passengers under 28 travelling to and from Delhi. International flights:

• Passengers may take one infant under 2 years old free of charge when accompanied by an adult passenger and if the infant is held on the lap. Airport taxes may be applicable on some international flights.

• The fare for an infant under 2 years of age when accompanied by an adult passenger and occupying a separate seat will be 50% of the corresponding adult fare.

• The fare for each child from 2 to 12 years old will be 50% of the corresponding adult fare when accompanied by an adult passenger. On domestic flights:

• One infant under 2 years old may travel free of charge with no separate seat.

• The fare for an infant under 2 years of age when accompanied by an adult passenger and occupying a separate seat will be 50% of the price of a full fare ticket.

• The fare for each child from 2 to 15 years old will be 50% of the price of a full fare ticket.

Note: Children travelling free of charge are not entitled to a free luggage allowance or a separate seat.

CHECK-IN

Check-in begins 3 hours prior to the departure of an international flight and 2 hours prior to the departure of a domestic flight. Check-in closes 40 minutes prior to the scheduled departure time. Boarding closes 15 minutes prior to the scheduled departure time.

Passengers arriving late should rebook for the next available flight.

The following identity documents are valid for air carriage within Kazakhstan only: an international passport; national identity card; residence permit of a foreign citizen in the Republic of Kazakhstan; seafarer’s identity document issued by the Republic of Kazakhstan; card of a stateless person; refugee certificate; birth certificate (for persons aged under 16); diplomatic passport; an official temporary passport. If a person is under 16 years of age and has their own passport, then they must also produce a birth certificate to confirm their relationship with the parent they are travelling with. The boarding gate closes 15 minutes before departure.

BAGGAGE

The maximum weight for each piece of check-in luggage on an Air Astana flight is 32 kg. Air Astana will not accept items of baggage exceeding this limit.

Passengers arriving at the airport with baggage weighing over 32 kg will be advised to repack or redistribute the weight into other baggage.

The carriage of oversized baggage should be confirmed with special.services@ airastana.com before travel.

DANGEROUS GOODS

Please find below important information about the transportation of spare lithium batteries for portable electronic devices – watches, calculating machines, cameras, cellular phones, laptop computers, medical devices, etc., which are carried by passengers for personal use.

1) Spare lithium batteries (including lithium ion and lithium metal batteries) are allowed in carry-on (hand) baggage only.

2) Each installed or spare battery must meet these requirements: for lithium metal batteries, a lithium content of not more than 2 g; or for lithium ion batteries, a watt-hour rating of not more than 100 Wh.

NOTE: Air Astana approval is NOT required to transport portable electronic devices with installed or spare batteries that meet the criteria stated above.

3) Spare lithium batteries in hand baggage must be individually protected to prevent short circuits by placing them in the original retail packaging or by insulating the terminals, e.g. by taping over exposed terminals or placing each battery in a separate plastic bag or protective pouch.

NOTE: For portable electronic devices (including medical electronic devices) with installed or spare batteries that fall within these criteria: from 2 to 8 g of lithium content; for lithium ion: from 100 to 160 Wh (watt-hour rating), Air Astana approval is required before they can be taken onboard an aircraft. Portable electronic devices with installed or spare batteries with criteria above the limits stated above ARE NOT PERMITTED IN CHECKED-IN BAGGAGE.

ON BOARD MEALS

With a focus on destination and seasonal produce, we offer a wide variety of meals. Should you have any particular dietary requirements we can offer special menus. A special meal needs to be ordered no later than 24 hours before your scheduled departure.

CARRIAGE OF PETS

Air Astana allows small cats, dogs, fish, turtles and tortoises

(up to 8 kg) to accompany passengers in the cabin (PETC).

When transporting live fish, please specify the number of fish and the size and weight of the container as well as the total overall weight.

Cats and dogs weighing more than 8 kg can travel in the cargo hold (AVIH).

Birds and rodents can only be transported in the cargo hold and with a registered air waybill (cargo@ airastana.com). A request for transportation must be sent to your travel agent or special services at Air Astana (special.services@airastana. com) no later than 24 hours before the departure of your flight.

Requirements for the transportation of animals in the passenger cabin

• A veterinary passport for your pet • A veterinary certificate

• An identifying micro chip or tattoo (for European countries*)

* Item 3 is not necessary if travelling within

Kazakhstan or to Russia.

These documents must be presented when you register your application to transport your pet before the flight.

A request to travel with live fish must provide information regarding the size of the container and the number and weight of the fish (no more than 8 kg). Fish must be transported in a glass jar with holes for ventilation and at least 100ml of water. It is strictly forbidden to transport fish in plastic bags or aquariums.

For PETC the maximum weight is 8 kg (17 lb.) including the weight of the container. One passenger can carry only one container with one animal.

For safe storage on board the aircraft the container should be no larger than 30 x 47 x 27 cm for the A320/A321/B757/B767 aircraft and 29 x 43 x 26 cm for the E190.

AVIH — animals transported in the cargo hold

For AVIH the maximum weight is 50 kg including the weight of the container. Otherwise the animal should be shipped as cargo under the air waybill. Pets over 40 kg must be transported in strong wooden containers.

A maximum of two animals of comparable size, weighing up to 14 kg each and used to living together, may be shipped in the same container. Animals over 14 kg must travel in individual containers. Up to three animals under the age of six months and from the same litter may be shipped in the same container.

Payment for the transportation of your pets in both the cabin and the cargo hold (including the weight of the container) should be done at check-in. The fare is calculated per kilogram and is twice the cost of excess baggage depending on your destination. You can check the tariff on our official website at Excess Baggage Rates. If you have any questions, please contact special.services@airastana.com.

UNACCOMPANIED MINORS

Air Astana welcomes unaccompanied children on both domestic and international flights, ranging from 6 to 15 years inclusive. Air Astana does not charge extra for unaccompanied minors.

On domestic flights within Kazakhstan, the ticket price for a minor from 6 to 13 years, travelling without an accompanying person, is 50% of the applicable adult fare. Unaccompanied minors who are 14 years old pay the full adult fare.

On international flights the ticket price for a minor from 6 to 11 years, travelling without an accompanying person, is

75% of the applicable adult fare. Unaccompanied children aged 12 to 15 years old pay the full adult fare.

Children cannot travel