PREPARING TO FLY
RESERVATIONS
You can contact our call centre on +7 (727) 244 44 77 (Almaty) or +7 (727) 58 44 77 (for other cities in Kazakhstan) for information on fares, buying tickets or booking flights from your home or office.
BUYING YOUR TICKET
When buying a ticket, please make sure that your name and surname are written correctly and be aware that some countries require that your passport expires at least six months after the date of your return. Within the Republic of Kazakhstan, payment should be made in the national currency, the tenge. Air Astana sales offices accept payments for tickets by cash, payment cards, payment on account, payment via the web portals of Homebank, Kaspi.kz, the partner banks of Kazkom, Sberbank or via the payment kiosks Kassa 24 and QIWI.
You can use a valid credit or debit card to pay for the airline ticket on our official website at airastana.com. Air Astana accepts Visa, Mastercard and American Express from any bank, with certain restrictions. After payment is completed, you will receive your ticket at the e-mail address indicated during the process of booking and making payment.
FARES
Air Astana offers a variety of special fares. Contact our call centres or visit our website at airastana.com for complete details on current promotions. Special fares are offered for passengers who are under 25 and over 60.
*Special fares are offered to passengers under 28 travelling to and from Delhi. International flights:
• Passengers may take one infant under 2 years old free of charge when accompanied by an adult passenger and if the infant is held on the lap. Airport taxes may be applicable on some international flights.
• The fare for an infant under 2 years of age when accompanied by an adult passenger and occupying a separate seat will be
50% of the corresponding adult fare.
• The fare for each child from 2 to
12 years old will be 50% of the corresponding adult fare when accompanied by an adult passenger.
On domestic flights:
• One infant under 2 years old may travel free of charge with no separate seat.
• The fare for an infant under 2 years of age when accompanied by an adult passenger and occupying a separate seat will be
50% of the price of a full fare ticket.
• The fare for each child from 2 to 15 years old will be 50% of the price of a full fare ticket.
Note: Children travelling free of charge are not entitled to a free luggage allowance or a separate seat.
CHECK-IN
Check-in begins 3 hours prior to the departure of an international flight and 2 hours prior to the departure of a domestic