Partnering with client to realise pan-African success
Pivotal Data is a South Africanbased managed services provider that offers a range of industry-leading omnichannel digital contact centre, customer engagement and enabling IT and connectivity solutions. Founded in 2012, the company’s entrepreneurial mindset, its bold, innovative company culture and its client-centric strategy have been the catalysts for the business’s rapid organic grown. Various strategic acquisitions have built out capabilities and core competencies that have helped Pivotal Data become a recognised contact centre and customer experience (CX) market leader. Over the years, Pivotal Data has developed proficiency within a range of industry verticals, with specific expertise and experience in providing captive corporate contact centre solutions in financial services for banking and insurance clients, the telecoms market and the burgeoning business process outsourcing and services (BPO&S) sector.
African expansion plans The company is now applying its vast experience, expertise and unique skills set to become a prominent multinational player, providing its award-winning capabilities to help clients achieve their pan-African growth ambitions. Pivotal Data’s value proposition is built on the company’s vast industry experience and unrivalled technical capabilities, with its market-leading contact centre solutions and endto-end cloud services offering at the core of its success.
Award-winning capabilities Pivotal Data’s impactful customer engagement and contact centre implementations have earned the company acclaim from the global leader in customer experience and contact centre technology, Genesys.
In 2019, Pivotal Data was
recognised as Genesys’ leading partner in Africa and achieved
Gold Partner status – the highest level within the partner program. The company was also the proud recipient of the prestigious 2019 Genesys Partner of the Year award. Pivotal Data is the only Gold partner with the ability to sell, deploy and support the full Genesys range of omnichannel and analytic solutions, including PureEngage, PureCloud and PureConnect, and Genesys Interaction Analytics (GIA) as on-premises, hosted or cloud deployment models.