KFH customers’ protection guide training course

An unidentified official gives a lecture during the training campaign. Kuwait Finance House (KFH) has kicked off training campaign and workshops including most employees on applying customers’ protection guide requirements within the framework of educating employees and urging them to comply with the Guide’s instructions towards customers.

The guide has been uploaded on KFH website (kfh.com) to enable employees and customers to have an easy access to the guide and be aware of its contents including customers’ obligations and liabilities. An awareness campaigns is being arranged where social media is used to spread awareness among customers concerning the guide articles and objectives

The training program is fulfilment of all requirements of “Bank Customers Protection Guide” issued by Central Bank of Kuwait. The guide includes general principles aiming to support bank customers’ protection and provide suitable environment to preserve customers’ rights. KFH focused and concentrates on customers’ interest and full compliance with the rules and regulations of regulatory authorities which endeavors to achieve the best interest of banks and their customers and provide protection through highly advanced and prudent regulatory and legal frameworks.

KFH Customers’ Protection Guide comprises significant instructions and regulations which are complementary to previous regulations issued by CBK. Accordingly, KFH has updated or established new policies, procedures and bylaws to cope with the requirements contained in the guide and place them under execution for employees and customers’ awareness.