NBK expands its tailored services to serve customers with disabilities

7 ATMs for special clients

KUWAIT CITY, April 15: Driven by its commitment to develop inclusive banking services that cater to all segments including people with special needs, NBK has recently added an ATM machine at the Kuwait Blind Association to its existing list of 7 machines to serve customers with special needs in various governorates. This comes in support of the Central Bank of Kuwait instructions and regulations that urge banks to provide tailored services for people with special needs.

NBK’s Head of Branches, Ghadeer Al Awadi said that our growing ATM network is prepared to serve the banking requirements of customers with disabilities, which translate our aim to conveniently and safely service people with special needs; whether the blind, deaf or people with physical disability.

Al Awadi added that the bank currently provides designated services in all branches for this segment, like: reserved and clearly marked parking spaces, as well as wheelchair friendly access to the branch and ATMs. Yet, NBK has recently dedicated 7 ATMs to further support our customers with special needs and are situated in the following locations: Fahaheel Al Saheli, Mubarak Al Kabeer, Cinema Salmiya, Saad Al Abdullah, Rehab, Head Office and now Kuwait Blind Association.

NBK’s ATMs are equipped with Braille keypads and a headset jack for voice guidance commands to assist customers in conducting their transactions privately, as well as employing additional security measures inside the ATM room to guarantee customers’ safety and personal wellbeing at all times.

Al Awadi concluded by affirming that this step stems from the bank’s strict adherence to CBK’s latest instructions and regulation to equip one branch in each governorate to serve people with special needs, as well as translates NBK’s mission to deliver world-class banking services that cater to all segments.

It’s worth noting that selected NBK’s branches are managed by a team of well-trained staff to communicate in sign language, in addition to services for the visually impaired and disabled customers such as Braille printing facilities inside the branch, iPads providing speech to text functionality for visually-impaired, easily accessible safe deposit boxes, and debit and credit cards with photo functionality for easy identification, when requested.