VIVA bags 3 accolades at Insights ME Awards

Al-Hamad with Customer Management’s Team receiving the awards.

KUWAIT CITY, May 24: VIVA, Kuwait’s fastest-growing and most developed telecom operator has been recognized as “Best Industry Call Centre”, “Best Sales Program” and “Best Technology Platform”.

VIVA received these significant awards at the 12th annual “Middle East Call Centre Awards” event held recently in Dubai, and organized by Insights Middle East, the leading organization with over 20 years of experience in the call centre and professional services industry.

Commenting on this achievement, Meshari Al-Hamad, Customer Management Director at VIVA, said, “Reaping such awards proves the high quality standards our professionals at VIVA are providing for our customers”; he also added, “We endeavor to foster our leadership in the market with our innovative telecom solutions and services.”

The “Insights Middle East Call Centre Awards” Competition is the undisputed regional benchmark for remote customer interaction success.

Not only is it widely acclaimed as the most comprehensive, rigorous and strategy-aligned contest of its type in the world but the process of preparing a submission is proven to enhance outcomes and performance in areas such as customers’ data analysis, process re-assessment and re-development, and employee teamwork.