Lounges vs lines: Testing travel with and without perks
Finding space for luggage in overhead bins isn’t a worry
ORLANDO, Florida, May 27, (AP): Summer travelers may well find themselves stuck in long security lines and squeezed into cramped seats. For frequent travelers, or those who can and want to pay extra, perks are available including upgrades to first-class seats, airport lounges and free food.
Are the benefits worth the cost? The Associated Press sent two journalists on a two-day visit to Orlando, Florida — one with perks, and one without.
Scott Mayerowitz, who until recently covered the airline industry, has elite status with airlines, hotels and car rental agencies. He also has a five-year membership in a Transportation Security Administration program that lets him use fast-track lanes at airport security. Premium credit cards aimed at frequent travelers get him into airport lounges.
Candice Choi, who covers the food industry, has no such perks.
Scott saved more than 45 minutes total in waiting in lines at the airport, avoided crowds and got free food along the way. Candice thought Scott’s biggest advantage was the time he saved. The extra space and food he got seemed nice, but less meaningful for a short trip.
Here’s how their experiences differed:
Security
Scott breezed through the TSA’s checkpoint in less than 2 minutes without having to take off his shoes. His laptop stayed in his suitcase, thanks to his membership in the Global Entry program, which includes expedited screening.
It took Candice nearly 15 minutes to get through regular security, which included taking off her shoes and jacket. There was also a delay after she forgot to remove a bottle of water from her purse, and found herself waiting shoeless for her belongings as a TSA agent searched her bag.
Airport
Scott headed for the roomy airline lounge, and took advantage of the free Wi-Fi, newspapers and breakfast spread that included bagels, muffins, hard-boiled eggs, fruit, yogurt and coffee. A day pass costs more than $50, but credit cards aimed at frequent travelers often include lounge access as one benefit that comes with a hefty annual fee of $450 to $550. Scott’s card also refunded him the $100 TSA Global Entry fee.
At the gate with everyone else, Candice found a seat with a table. There were outlets to recharge phones and a tablet to order food and get flight updates. She generally avoids eating much right before and during flights, though, and didn’t buy any food for the gate.
Boarding and the Flights
Scott’s airline status means he boards early, and often gets upgraded for free to first class — where there are no middle seats and passengers still get hot meals. Finding space for luggage in the overhead bins also isn’t a worry.
Elite status starts after flying 25,000 miles a year, or five roundtrip flights between New York and San Francisco. Rack up more miles, and the perks increase substantially.
On this trip, Scott got upgrades both ways on Delta Air Lines. He was a served an egg sandwich, yogurt and fruit on the way to Orlando, a second breakfast after the first he enjoyed earlier in the lounge.
Candice waited in a disorganized crowd by the gate to board. Her pass said “Zone 3,” which was really the sixth of Delta’s seven boarding groups. The last passengers to board often struggle to find space for their bags, but there was still room in the overhead bins by the time Candice neared her seat.