Health Ministry applies open door policy to listen to citizens’ complaints & suggestions

KUWAIT CITY, Nov 6: The Ministry of Health has earmarked one day of each week to receive citizens to listen to their complaints and suggestions, reports Al-Jarida daily.

The Ministry confirmed this comes in line with the directives of the Minister of Health, Dr. Ahmed AlAwadi, in implementing the open-door policy.

The ministry said Tuesday of every week is set to receive the undersecretary, assistant undersecretary for services affairs, assistant undersecretary for administrative affairs, assistant undersecretary for private sector services, and assistant undersecretary for engineering affairs and projects.

Monday is set to receive the Assistant Undersecretary for Digital Health, the Assistant Undersecretary for Public Health and the Assistant Undersecretary for Drug and Food Control, while Sunday is set aside for receiving citizens by the Secretary-General of the Kuwait Institute for Medical Specialization, the Assistant Undersecretary for Supportive Medical Services, the Assistant Undersecretary for Pharmaceuticals and Medical Equipment, and the Assistant Undersecretary for Technical Affairs.

On Thursday, the ministry will receive the assistant undersecretary for dental affairs for citizens to listen to their complaints and suggestions.

The ministry indicated that the Citizen Service Department will open its doors to citizens on a daily basis to receive their complaints and address the concerned authorities in the ministry to resolve them.

The sources explained that the Capital, Farwaniya, Mubarak Al-Kabeer, Jahra and Al-Sabah health districts will receive citizens on Tuesdays of each week, while the Hawalli health district will receive citizens on Mondays, and the Ahmadi health district will receive citizens on Thursdays.