KFH launches SMS notification service
Kuwait Finance House (KFH) has launched a new service that allows customers to track the status of trade finance transactions such as documentary credit and letters of guarantee electronically and directly by receiving text messages on the customer’s mobile phone and email for each stage of the transaction process.
KFH Group Chief Operations Officer, Abdulla Abu Alhous said that the new e-tracking service is part of KFH’s Digital Transformation strategy, adding that the Bank has made great strides in digitalizing its operations to enhance customer experience, increase productivity, improve performance, and decrease operational costs.
He added that the application of digital solutions and the automation of operational and banking processes for trade finance enhances customer satisfaction and contributes to accelerating business and achieving growth in the volume of documentary credit transactions and letters of guarantee.
“When submitting the request, KFH’s customer service agent will process the request electronically, while notifying the customer on each transaction phase details directly through SMS and email, which will save the time and effort while keeping the customer updated. The customer has the option to change the mobile number to track the request.”
added Abu Alhous. Digital filing System
Abu Alhous mentioned that KFH is archiving all its trade financing transactions according to KFH’s digital filing system. Therefore, KFH has transformed all its paper-based transactions into digital filing process.
He also pointed out that this move reduces paper consumption,provides quick access to archived transactions, and enhances KFH’s efforts towards digital transformationin line with the sustainability and environmental preservation strategy of the Bank.