Gulf Bank or­ga­nizes Ex­ten­sive Op­er­a­tional Aware­ness Train­ing pro­gram for its em­ploy­ees

Kuwait Times - - FROM THE ARABIC PRESS -

KUWAIT: Gulf Bank an­nounced the suc­cess­ful con­clu­sion of its Op­er­a­tional Aware­ness Train­ing pro­gram. The pro­gram was con­ducted for all of Gulf Bank’s 56 branches, where 654 em­ploy­ees suc­cess­fully com­pleted the train­ing with the ob­jec­tive of im­prov­ing em­ploy­ees over­all op­er­a­tional per­for­mance and to have a bet­ter un­der­stand­ing on vi­o­la­tions pre­ven­tion.

The Op­er­a­tional Aware­ness Train­ing pro­gram su­per­vised by the Gulf Bank’s Learn­ing and De­vel­op­ment depart­ment and led by the In­ter­nal Au­dit and In­ter­nal Control De­part­ments that pro­vided prac­ti­cal meth­ods for im­prov­ing ac­cu­racy when con­duct­ing fi­nan­cial op­er­a­tions, as well as ex­cel­lence in per­for­mance.

Salma Al-Ha­j­jaj - Gen­eral Man­ager for Hu­man Re­sources at Gulf Bank said: “At Gulf Bank, we place great em­pha­sis on the train­ing and de­vel­op­ment of our em­ploy­ees through HR’s learn­ing and de­vel­op­ment depart­ment. The bank is com­mit­ted to con­tin­u­ally re­view em­ploy­ees’ pro­ce­dures and ad­min­is­tra­tive knowl­edge to en­hance their per­for­mance to de­liver the high­est level of ser­vice for our cus­tomers.”

“The Op­er­a­tional Aware­ness Train­ing pro­gram is con­ducted an­nu­ally to help en­sure that our em­ploy­ees are up to date with the lat­est op­er­a­tional ser­vices, po­lices, pro­ce­dures, and are well equipped to pro­vide cus­tomers with the ser­vice stan­dards they ex­pect and de­serve.”

Gulf Bank has a long-term com­mit­ment to in­vest­ing in its em­ploy­ees and en­cour­ag­ing them to take up train­ing op­por­tu­ni­ties to de­velop their skills. The bank ben­e­fits from this in­vest­ment through in­creased em­ployee knowl­edge and loy­alty, and im­proved per­for­mance, which is re­flected in the high level of ser­vice stan­dards and ef­fi­ciency that the bank pro­vides its cus­tomers.

Salma Al-Ha­j­jaj, Gen­eral Man­ager, Hu­man Re­sources at Gulf Bank is pic­tured along with em­ploy­ees at the Op­er­a­tional Aware­ness Train­ing pro­gram.

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