NBK launches new ITM
Aiming to enhance its suite of services to meet customers’ growing needs and expectations, National Bank of Kuwait launched the new generation of Interactive Teller Machine (ITM) that provides an exceptional banking services to customers who can interact with one of the bank’s centrally-based tellers via video and audio in real time. This new addition translates the bank’s vision to provide quality services and solutions that match the highest international standards, without compromising on customers’ data confidentiality and security. ITM users can interact with the bank’s tellers remotely to conduct their banking transactions conveniently, anytime and promptly.
Yaqoub Al Baker, Head of Call Center at National Bank of Kuwait, said, “We strive to stay updated with the latest technology to facilitate customers’ transactions and provide them with a stress-free banking experience. Through the new machine release, customers can communicate to our tellers remotely and get their assistance in a highly personalized two-way audio and video live interaction, even after working hours.”
Al Baker added that the new ITM technology enables customers to conclude various transactions, like: withdrawals with dominations they want, cash deposit and withdrawal, checks cashing and deposit, inquire about accounts, loans and cards, in addition to conducting some transactions for free through the machine. On top of that, if the ATM card is lost, stolen or not available with the customer, he/she can use the Civil ID and they can get remote assistance from the teller on how to use the machine, if needed, through the colored screen who will guide the customer step by step to complete the required banking operation.
He pointed out by saying, “This innovative ITM service will deliver human touch to our valued customers and conduct their transactions conveniently and safely without visiting the branch, where our qualified tellers will offer remote assistance and feedback.” He affirmed that the ITM is located at The Avenues, next to IKEA, and the bank is planning to roll out more machines in other prime locations in the country in the near future.
It’s worth mentioning that NBK is committed to upgrading its suite of pioneering services and products to new levels, aiming at meeting customers’ demands and lifestyle. This in return proves the bank’s leadership locally and regionally when it comes to innovation. Once again, NBK continues to position itself as one of the most innovative solution provider to customers, where the new ITM service joins its set of digital channels known for their ultimate safety and security, including NBK Mobile Banking and Online Banking to conclude transactions anytime and anywhere, the SMS banking to notify customers of any changes made on their accounts or cards, the first-of-its-kind WhatsApp service that was introduced last summer to answer customers’ queries, ATMs and CDMs and much more.