Jazeera Airways to connect through WhatsApp Service for customer care

KUWAIT: Jazeera Airways, the largest airline serving the Middle East out of Kuwait, announced yesterday its newly launched WhatsApp phone number for all Jazeera passengers and interested customers. This service reflects a continuous commitment to delivering exceptional experiences for passengers travelling or wishing to travel on Jazeera Airways.

The new phone number for WhatsApp use is +965 62221770 which is reachable from Kuwait and all countries. The line is attended daily 7:00 AM until 11:00 PM and the airline aims to respond to questions within 3 minutes of receiving the message. Customers can use the WhatsApp service to communicate with a service agent on a wide range of travel services, such as;

Travel enquiries; finding travel schedules, flight frequency, arrival time, and others Booking and changing tickets Reserving seats Managing bookings in a faster and easier manner

“Since WhatsApp quickly became one of the most frequently used social channels amongst youth and seniors, in Kuwait and the region, we wanted to make contacting Jazeera Airways easier than ever. Because of WhatsApp’s accessibility, customers expect an even quicker reaction than they do on Twitter and Facebook and we are here to help them complete their travel procedures in the most convenient manner,” commented Dr Mohamed Barakat, VP Marketing & Product in Jazeera Airways on the new launch.

The WhatsApp application is part of the airline’s ‘Next Big Thing’ series of value boosting projects and initiatives aiming at improving the customers travel experience on ground and in the air. Other initiatives include the new Park & Fly Service, new business class lounge at KIA, the plans for a new dedicated passenger terminal, , and many other innovative ideas that promise to change the travel experience in Kuwait and the region. To learn more about Jazeera Airways’ services, offers, promotions and destinations, customers can contact the Call Center on 177 or visit the airline’s website on www. jazeeraairways.com. Customers can also download the Jazeera Airways app on the iPhone or Android or Windows.