OMA Emi­rates Gains ISO 9001:2008 Qual­ity Man­age­ment Cer­ti­fi­ca­tion

Kuwait Times - - TECHNOLOGY -

OMA Emi­rates, a provider of cut­ting edge tech­nol­ogy so­lu­tions for the pay­ment in­dus­try an­nounced the achieve­ment for its ISO 9001: 2008 Qual­ity Man­age­ment Sys­tem across the or­ga­ni­za­tion. It re­it­er­ates the com­pany’s com­mit­ment to pro­vide in­ter­na­tion­ally rec­og­nized qual­ity and high cus­tomer ser­vice lev­els.

The in­de­pen­dent eval­u­a­tion was un­der­taken by World­wide Qual­ity As­sur­ance (WQA) and has stan­dard­ized the com­pany’s or­ga­ni­za­tional poli­cies, process flow, Ser­vice Level Agree­ments (SLAs) and Stan­dard Oper­at­ing Pro­ce­dures (SOPs). While rais­ing the cus­tomer con­fi­dence and com­ply­ing with in­dus­try stan­dards, it em­pow­ers the com­pany with higher ef­fi­ciency and out­put.

“Cus­tomer sat­is­fac­tion and so­lu­tion ex­cel­lence have been our on-go­ing pri­or­ity. The ISO 9001:2008 cer­ti­fi­ca­tion fur­ther demon­strates our con­tin­ued ef­forts to de­liver and main­tain strin­gent qual­ity stan­dards and we are al­ready wit­ness­ing a higher cus­tomer sat­is­fac­tion in­dex. We are con­fi­dent that the Qual­ity Man­age­ment Sys­tem cou­pled with a deeper fo­cus on skills en­hance­ment will boost re­sponse to cus­tomer re­quire­ments and will sub­se­quently have a pos­i­tive im­pact on our busi­ness growth. I am ex­tremely proud of our team for their all their ef­forts and ded­i­ca­tion in main­tain­ing cus­tomer ex­pec­ta­tions,” said, Ni­ranj San­gal, Group CEO, OMA Emi­rates Group.

Ni­ranj San­gal, Group CEO, OMA Emi­rates Group

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