Google hits Pixel re­sellers with ‘dig­i­tal death sen­tence’

Kuwait Times - - TECHNOLOGY -

SAN FRAN­CISCO: Some of Google’s un­wit­ting users are learn­ing a harsh lesson: If you vi­o­late the com­pany’s poli­cies, it can abruptly cut you off from your Gmail ac­count, on­line pho­tos and other vi­tal dig­i­tal ser­vices.

Sev­eral peo­ple who re­cently bought Google’s new Pixel phone on be­half of a New Hamp­shire dealer are now suf­fer­ing that pun­ish­ment af­ter the com­pany de­tected their on­line pur­chases and judged they vi­o­lated its terms of ser­vice. Those rules, out­lined in a doc­u­ment that few peo­ple read closely , for­bid the pur­chase of the Pixel for “com­mer­cial” re­sale.

“There isn’t an hour that doesn’t go by that I don’t think about the enor­mity of what Google has done to me,” said one of the af­fected re­sellers, Sh­muel Su­per of Brook­lyn, New York. “This is like a dig­i­tal death sen­tence.”


Su­per and his fel­low re­sellers got into trou­ble for buy­ing up to five Pixel phones from Google’s on­line store and hav­ing them de­liv­ered to New Hamp­shire for re­sale. They re­ceived $5 for each phone. As of Sun­day, some started find­ing them­selves locked out of their Google ac­counts.

In a Thurs­day state­ment, Google de­scribed the re­sale ar­range­ment as a “scheme” de­vised by a dealer look­ing to sell the Pix­els at marked-up prices in vi­o­la­tion of its poli­cies.

Google de­clined to say how many peo­ple were af­fected by the ac­count lock­down. Dan­sDeals , a con­sumer-fo­cused web­site that first re­ported Google’s crack­down, con­cluded that more than 200 peo­ple had been blocked from their Google ac­counts af­ter talk­ing to the New Hamp­shire dealer be­hind the Pixel buy­ing spree.

SAN FRAN­CISCO: File photo, the new Google Pixel phone is dis­played next to a Day­dream View vir­tual-re­al­ity head­set, right, fol­low­ing a Google prod­uct event in San Fran­cisco.

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