Oore­doo; first ISO 9001:2015 cer­ti­fied mo­bile op­er­a­tor with UKAS ac­cred­i­ta­tion

Kuwait Times - - BUSINESS -

KUWAIT: Oore­doo, Kuwait’s fastest net­work for 2016, is proud to an­nounce the suc­cess­ful achieve­ment of ob­tain­ing the lat­est ISO 9001:2015 Cer­ti­fi­ca­tion, be­com­ing the first Mo­bile Telecom­mu­ni­ca­tions Com­pany in Kuwait to suc­cess­fully com­plete and im­ple­ment the new­est In­ter­na­tional Qual­ity Stan­dards, the cer­ti­fi­ca­tion au­dit of this in­ter­na­tional stan­dard was con­ducted by UKAS through Bu­reau Ver­i­tas Kuwait.

The event was con­ducted over 2 stages. The first stage was con­ducted in July 2016 where ini­tial as­sess­ments were done by ex­ter­nal au­di­tors and qual­i­fied Oore­doo Kuwait for the cer­ti­fi­ca­tion au­dit. Stage 2 was then con­ducted in Novem­ber 2016 where ex­ter­nal au­di­tors fo­cused their as­sess­ments across the di­vi­sions to check the im­ple­men­ta­tion of the in­ter­na­tional stan­dard re­quire­ments.

As a re­sult of Oore­doo Kuwait’s man­age­ment and staff’s pro­fes­sional com­mit­ment, the over­all achieve­ment and ef­fort in main­tain­ing and achiev­ing such Qual­ity Stan­dards en­sures con­tin­ual im­prove­ment within the com­pany’s pro­cesses.

Mi­j­bil Alay­oub, Se­nior Di­rec­tor of Cor­po­rate Com­mu­ni­ca­tions at Oore­doo Kuwait, stated that “this cer­ti­fi­ca­tion adds to the con­tin­u­ous ef­forts to main­tain in­ter­na­tion­ally rec­og­nized stan­dards, in line with Oore­doo Kuwait’s Qual­ity Man­age­ment Sys­tem. Go­ing for­ward, Oore­doo Kuwait will drive con­tin­ual im­prove­ment ini­tia­tives through the ap­pli­ca­tion of best in­ter­na­tion­ally-proven prac­tices in ev­ery as­pect pos­si­ble to of­fer the best in-class Cus­tomer Ex­pe­ri­ence”.

ISO is an independent, non-gov­ern­men­tal in­ter­na­tional or­ga­ni­za­tion with a mem­ber­ship of 163 na­tional stan­dards bod­ies. Through its mem­bers, it brings to­gether ex­perts to share knowl­edge and de­velop vol­un­tary, con­sen­sus­based, mar­ket rel­e­vant In­ter­na­tional Stan­dards that sup­port in­no­va­tion and pro­vide so­lu­tions to global chal­lenges.

Oore­doo’s op­er­a­tions in Kuwait date back to De­cem­ber 1999 when it launched wire­less ser­vices as the sec­ond op­er­a­tor. The com­pany to­day pro­vides mo­bile, broad­band in­ter­net and cor­po­rate man­aged ser­vices tai­lored to the needs of cus­tomers and busi­nesses. Oore­doo is guided by its vi­sion of en­rich­ing peo­ple’s lives and its be­lief that it can stim­u­late hu­man growth by lever­ag­ing com­mu­ni­ca­tions to help peo­ple achieve their full po­ten­tial.

Mi­j­bil Alay­oub

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