AUB ATMs equipped to ac­com­mo­date spe­cial needs cus­tomers’ re­quire­ments

Kuwait Times - - FROM THE ARABIC PRESS -

KUWAIT: In line with its over­all ob­jec­tives of sup­port­ing spe­cial needs cus­tomers as well as the Cen­tral Bank of Kuwait’s (CBK) guide­lines to pro­vide a full range of fi­nan­cial ser­vices to spe­cial needs cus­tomers while also fa­cil­i­tat­ing their over­all bank­ing ex­pe­ri­ence, Ahli United Bank (AUB) an­nounced to­day that its branches and se­lected ATMs are fully equipped to ac­com­mo­date spe­cial needs cus­tomers with dif­fer­ent forms of dis­abil­i­ties. The Bank has de­vel­oped a num­ber of in­no­va­tive plat­forms which aim to sim­plify cus­tomers’ over­all ex­pe­ri­ence, whether they are in wheel chairs, are visu­ally im­paired or au­rally chal­lenged.

AUB’s lat­est de­vel­op­ment comes as part of its ef­forts to fa­cil­i­tate bank­ing ser­vices for all spe­cial needs cus­tomers. Across its branches in Kuwait, the Bank’s ATMs have been equipped with the lat­est tech­nolo­gies and fa­cil­i­ties to ac­com­mo­date for cus­tomers’ needs. These in­clude Mishref, Qad­siya, Far­waniya, Sabah Al­Salem, Ah­madi, Jahra and Al-Ay­oun branches, as well as Head Of­fice branch.

AUB has ac­ti­vated voice guid­ance tech­nol­ogy across its ATMs, in an ef­fort to pro­vide visu­ally im­paired cus­tomers with highly im­proved ac­cess to the Bank’s wide range of bank­ing ser­vices. This new ser­vice ac­ti­vates when head­phones are plugged into the stan­dard au­dio jack. The main ATM screen blacks out to pro­vide more pri­vacy for visu­ally im­paired cus­tomers.

The new ap­pli­ca­tions and tech­nol­ogy based ser­vices that are in­stalled across AUB’s ATMs aim at pro­vid­ing an easy and more sim­pli­fied bank­ing ser­vice to spe­cial needs cus­tomers with var­i­ous forms of dis­abil­i­ties, while en­abling to con­duct their per­sonal trans­ac­tions in a safe en­vi­ron­ment.

AUB’s ATMs in­clude a wide range of fea­tures such voice guid­ance in English and Ara­bic, Braille key­pads, large fonts and spe­cially de­signed screens with con­trast­ing back­grounds to pro­vide an easy-to-read ex­pe­ri­ence. In ad­di­tion, our ATM vestibules are de­signed such that the ATM height is at ap­pro­pri­ate lev­els for cus­tomers with wheel­chairs.

A num­ber of the Bank’s ATMs in se­lect branches are placed in highly spe­cial­ized glass rooms to en­sure cus­tomers’ pri­vacy. When us­ing the ATM au­to­matic doors equipped with sen­sors will pre­vent other cus­tomers from en­ter­ing the ATM vestibule un­til cus­tomers have com­pleted their trans­ac­tions and have de­parted the area. Fea­tures in­clude an emer­gency but­ton that alerts the Bank’s se­cu­rity and opens doors im­me­di­ately when re­quired.

Huda Al-Madani, AUB’s As­sis­tant Gen­eral Man­ager- Al­ter­na­tive Dis­tri­bu­tion Chan­nels said, “We are very pleased to con­tinue driv­ing more ser­vice in­no­va­tion to cater to all seg­ments of so­ci­ety across Kuwait. Our ef­forts align with those of the Cen­tral Bank to re­flect an all-en­com­pass­ing un­der­stand­ing and ben­e­fits of fi­nan­cial trans­ac­tions to all mem­bers of so­ci­ety. At AUB, we con­tinue to ac­com­mo­date and adapt to the lat­est tech­no­log­i­cal break­throughs that help fa­cil­i­tate spe­cial needs cus­tomers’ bank­ing ex­pe­ri­ence.”

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