ABK em­ploy­ees com­plete key cus­tomer pro­tec­tion train­ing

Kuwait Times - - FROM THE ARABIC PRESS -

All cus­tomer-fac­ing em­ploy­ees at Al Ahli Bank of Kuwait (ABK) have now com­pleted the bank’s in-house elearn­ing course to en­hance cus­tomer pro­tec­tion knowl­edge and skills. Cus­tomer ser­vice is at the heart of ABK’s com­mit­ment. The bank con­tin­u­ously up­dates em­ployee skills and en­sures all em­ploy­ees have the very lat­est knowl­edge to pro­vide the best ad­vice pos­si­ble to cus­tomers and pro­tect their in­ter­ests where re­quired.

The train­ing course, which em­ploy­ees are re­quired to com­plete an­nu­ally, en­sures that any­one from the bank who has di­rect con­tact with cus­tomers is fully com­pli­ant with the Cen­tral Bank of Kuwait’s cus­tomer pro­tec­tion re­quire­ments and the Bank’s pro­ce­dures, which re­flect in­ter­na­tional best prac­tice. In­cluded in the course were el­e­ments which specif­i­cally ad­dressed the needs of cus­tomers with dis­abil­i­ties, whereby six ABK branches in Kuwait have been de­vel­oped with spe­cial needs fa­cil­i­ties.

ABK is com­mit­ted to en­sur­ing its em­ploy­ees are fully up to date with cus­tomer pro­tec­tion poli­cies and pro­cesses and to date a to­tal of 450 staff have un­der­gone the train­ing. The bank ap­plies the lat­est sys­tems and method­olo­gies in learn­ing to achieve pos­i­tive over­all growth. For more in­for­ma­tion about Al Ahli Bank of Kuwait please visit eahli.com or con­tact a cus­tomer ser­vice agent via ‘Ah­lan Ahli’ at 1899899.

Newspapers in English

Newspapers from Kuwait

© PressReader. All rights reserved.