ABK employees complete key customer protection training

All customer-facing employees at Al Ahli Bank of Kuwait (ABK) have now completed the bank’s in-house elearning course to enhance customer protection knowledge and skills. Customer service is at the heart of ABK’s commitment. The bank continuously updates employee skills and ensures all employees have the very latest knowledge to provide the best advice possible to customers and protect their interests where required.

The training course, which employees are required to complete annually, ensures that anyone from the bank who has direct contact with customers is fully compliant with the Central Bank of Kuwait’s customer protection requirements and the Bank’s procedures, which reflect international best practice. Included in the course were elements which specifically addressed the needs of customers with disabilities, whereby six ABK branches in Kuwait have been developed with special needs facilities.

ABK is committed to ensuring its employees are fully up to date with customer protection policies and processes and to date a total of 450 staff have undergone the training. The bank applies the latest systems and methodologies in learning to achieve positive overall growth. For more information about Al Ahli Bank of Kuwait please visit eahli.com or contact a customer service agent via ‘Ahlan Ahli’ at 1899899.