Infiniti Al Babtain holds Infiniti Kuwait aftersales competition
Abdulmohsen Abdulaziz Al Babtain Co, the authorized distributor of Infiniti vehicles in the State of Kuwait conducted the first ‘Infiniti Service Consultant Skills Contest’ on January 9, 2017. The contest was created by Infiniti Middle East this year in pursuit of excellence and to further motivate aftersales associates to deliver leading total ownership experience for their customers. Participants were tested on brand, product, total ownership concepts, service processes and Infiniti vehicle technology.
After a gruelling written test and quiz round, the finalists Bader Jihad Jadallah and Mudassar Hussain contended for the winner title in the final practical test session over two rounds: ‘Customer Reception and Estimate’ and ‘Closeout and Vehicle Delivery’. The contest was attended by top management of Al Babtain Group including COO, Mohamed Shalaby and Group HR GM Abdulmohsen Abdulaziz Al Babtain as well as senior management. Representing Nissan Gulf were Surendra Acharya, DGM - Aftersales, NGF and Shailendra Singh, Regional Parts Manager, NGF; who praised Al Babtain for their flawless coordination of the event.
Giving the opening speech, Shalaby said “Training is important to our organization for all staff from top management to the entry level as it empowers our people to develop themselves to perform consistently and better every day. This is how we have become market leaders and intend to remain so. The Infiniti brand is the flagship of our organization and we are proud of the quality of our Sales and Service. By introducing the Service Consultant skills contest this year, Infiniti Middle East has clearly demonstrated the importance of developing the frontline staff who deal with our valued customers on a daily basis and are vital to consistent and improved customer satisfaction. The contest will serve as a learning platform for our service advisors to measure their talents and enhance their skills. It is not just about winning or losing, it is about learning and improving.”
Abdulmohsen remarked ‘Aftersales service plays a vital role in customer satisfaction and retention and is key to strengthening the bond between the organization and customers. Al Babtain is strongly committed to the development of its staff and this is especially important for our frontline staff who are the first to welcome our customers and therefore are the face of our organization. The Infiniti Service Consultant skills contest is an opportunity for our service consultants to evaluate their skills and empower themselves with the right tools and knowledge to perform their jobs better. I wish the contestants all the best and exhort them to utilize the occasion to develop their talents.’ At the end of an exhausting but exhilarating contest, Mudassar was declared the winner. Infiniti Al Babtain wishes him the best in the regional contest in Dubai.