Chevrolet & Cadillac Alghanim - Aftersales Group celebrates 2016 achievements, honors employees
Chevrolet & Cadillac Alghanim Aftersales Group, held its annual appreciation event on Monday, January 30th 2017, at Alghanim Service Center in Shuwaikh, bringing together its employees and members of Alghanim Industries senior management. The aim of the gathering was to assure the level of commitment and excellent performance of the company’s aftersales operations, as well as awarding the employees for their exceptional service and devotion.
Acknowledged for exceeding expectations across all functions and divisions in 2016, the Aftersales team has once again set remarkable new standards in achieving customer satisfaction in the Automotive Service and Parts division. Members of the Alghanim Industries’ senior management were there in person, honoring and awarding the employees for their nonstop dedication and service. Meanwhile, the family of Chevrolet & Cadillac Alghanim - Aftersales Group would like to thank its customers for their abiding loyalty and support as the company vows to continue honoring their trust and exceed their expectations in 2017 and beyond.
2016 was a year of exceptional success, which is evident by the abundance of aftersales, awards Chevrolet & Cadillac Alghanim Aftersales Group had received during the year. In competition with other General Motors dealers in the Middle East, Aftersales Group won 1st position in the Service Advisor Skills Competition and the Technician Skills Competition, 2nd position (1st among GCC dealers) in the Part Skills Competition, as well as plenty of gold awards including the Top Technician Award, Chevrolet & Cadillac Service Manager Award, the Parts Manager Award and 21 Gold Awards.
Passion and devotion
All the exceptional performers were awarded by the senior management and complimented for the great efforts of the team and all the support functions to ensure that the company tenders the best service to Chevrolet & Cadillac customers at all times with passion and devotion in line with I-CARE program which inspires all employees to go the extra mile and exceed customer’s expectations through memorable initiatives.
On par with Aftersales Group’s unforgettable appreciation event is the service facility of Chevrolet & Cadillac Alghanim which continues to elevate its customer relations and car sales and services to new levels. The service facility aims to offer a completely satisfying experience from the moment customers steps in until the day they drive off to a thrilling destination. Performed by professionally trained service advisors, customers can expect a professional, detailed checkup that includes a thorough inspection on all aspects related to car safety such as wipers, brakes, engine and oil, all at no additional cost for customers. Once the checkup has been performed, customers will receive an exhaustive report detailing the condition of the car, the required maintenance and pricing. Not to mention the customer-friendly service contracts that avail to customers a variety of flexible payment options and plans, as well as plenty of service benefits and perks all year long.
It’s also worth mentioning that Yusuf A Alghanim & Sons Service Facility in Shuwaikh is considered the biggest and most advanced automotive service center in the world, with 73,000 sqm of built up area, servicing 1,000 vehicles every day. Throughout the facility, advanced technology is harnessed to provide customers high-quality and efficient service, including a team of highly trained technicians whose goal is to provide necessary advice and support as well as reliable and cost-effective operation of customers’ vehicles.
The facility also includes a state-of-the-art paint and body shop that provides factory finish gloss and quality when it comes to refinishing customers’ vehicles. Supported by body-and-paint specialists and modern equipment, the shop offers a variety of services that includes paint-less dent removal, custom paint and customization, sunroof installations, upholstery repairs and replacement, and many more. Chevrolet & Cadillac Alghanim - Aftersales Group encourages customers to visit any of its strategically located service centers as soon as possible as to avoid any potential malfunction that may occur on the road.