Cadillac Alghanim wins the best Service Center in GCC
KUWAIT: Cadillac Alghanim, the exclusive distributor of Cadillac in Kuwait, won the 1st place for the Cadillac Best Service Center Award in GCC. This came as a result of its high quality of service. The staff succeeded in completing all the needed car services and maintenance in a record time, and the continuous commitment to the customers, whenever they visit the service center.
Cadillac Alghanim is also proud of Tareq Qassas, its Service Consultant for winning the 2nd place from among 400 other service consultants in the Skills of Service Consultant Competition organized by General Motors (GM) in the GCC. The competition started with an online test to examine all contestants and selected the top 10 consultants who proved their high qualifications of dealing and serving customers. As for the next level, these consultants competed through in-field cases, where they had to show their professionalism, while communicating with customers.
Contestants were evaluated based on the highest standards set by Cadillac worldwide. Results confirmed the excellence of Cadillac Alghanim’s staff who continuously demonstrate distinguished and professional performance in the service center and after-sales services. As part of Cadillac Alghanim’s efforts to exceed expectations, customers always receive the very best of offers. The service center is keen on giving their loyal customers a lifetime maintenance experience for their vehicles, starting from the moment they arrive to the minute they leave the center. All employees, in the center, work dedicatedly to inform their customers about their vehicles’ performance and their needs, such as the wipers, brakes, engines and oils. Customers get a detailed report that has an estimated budget required to service their vehicles by Cadillac’s professional technicians.
“We always welcome the customer, before we even receive the car. The essence of our work is based on giving the customer big attention to see his/her remarks, needs and expectations, to later our experts customize a plan for his/her car, using the latest technologies. They will work according to the highest international quality standards ensuring that our customer leaves satisfied with the quality, service and professionalism,” said Chadi El Chammas, the After-sales General Manager.
Furthermore, the Cadillac Alghanim’s “I Care” program is an exceptional customer service initiative that is based on four main pillars: direct communication, answering all customer’s inquiries, representing the brand as the symbol of quality and exceeding the customers’ expectations of highquality service.
Alghanim Service Center, located in Shuwaikh, is the worldlargest center in terms of quality, size and the operational capacity, where it occupies 73,000 square meters and can service 1,000 vehicles a day with the on-ground team. Besides, the center provides advanced technological systems that allow customers to obtain the best quality alongside highly qualified technicians providing the services. In return, customers will pay less for their maintenance and repairs. Adding to the above, the center also contains a sophisticated paint and blacksmith workspace equipped with the finest paint types, state-of-the-art equipment, spray and dye tools approved by Cadillac. It also contains other services, such as dye change, installation of panoramic roof, upholstery, repair of car pillars among others.
Premium Care Program
Yusuf Ahmed Alghanim & Sons Automotive showcases the company’s commitment to enhance customers’ unique Cadillac experience by offering customers peace of mind with a comprehensive insurance program. In addition, all Cadillac owners will enjoy service and maintenance for four years or 100,000 km, warranty for 4 years or 100,000 km, 24-hour roadside assistance anywhere in the Middle East for four years (unlimited miles) plus a courtesy transportation and a replacement vehicle upon availability.