Chevrolet Alghanim wins 1st place in Service Hero Awards
Chevrolet Alghanim won the 1st place in the Service Hero Awards 2016 for the NEW Car Sales category among 31 evaluated brands in this category in Kuwait. The annual ceremony was held this year on the 22nd of Feb in Dubai and the awards were given to winners of the Kuwait and UAE Market.
Chevrolet Alghanim would like dedicate special thanks to its customers and fans on behalf of Yusuf A. Alghanim & Sons Automotive’s win as it was achieved by the customers’ trust that was instilled in the company, a trust that the company prides itself for and strives to maintain. The company’s commitment to improving services throughout all its showrooms and After Sales services in Kuwait is once again demonstrated with this great achievement.
Furthermore, this win reflects the constant efforts of Chevrolet Alghanim aiming to provide the customers with highest quality of services to gain their satisfaction and continuously exceed their expectations.
In addition, the Chevrolet Care Program guarantees to customers, new levels of aftersales support and trust. The Chevrolet Care is an exceptional customer service that is based on four main pillars: competitive and transparent service costs (especially for four-wheel drive vehicles), scheduled service appointment booking with same day delivery, quality service by certified technicians and 3yr/100,000km warranty with 24x7 roadside assistance for 4 years.
Chevrolet Alghanim seeks also equal service for all customers from all around Kuwait through locating their branches in different places. The locations and working hours of Chevrolet Alghanim are as follow: Al-Rai opens from Saturday to Thursday, from 8:30am until 10:00pm; and on Friday, from 9:30am until 10:00pm; Sharq, Fahaheel and Ahmadi open from Saturday to Thursday, from 8:30am until 12:30pm, and from 4:00pm until 8:30pm; Shuwaikh opens from Saturday to Thursday, from 8:30am until 12:30pm, and from 4:00pm until 8:30pm.
Since 2010, Service Hero is a neutral third party entity that has been measuring the Customer Satisfaction Index in Kuwait’s market across 17 categories to evaluate the level of services received by customers from various brands. A total of 17,074 participants were surveyed this year and the results were derived from a live online voting system by the audience. Service Hero uses best practice research standards in partnership with the respected American Customer Satisfaction Index and use ESOMAR protocols (European Society of Market Research). They also have an advisory council comprised of leading academics and professionals to ensure independence and integrity. The voting model covers eight aspects: 1) Reliability 2) Speed 3) Quality 4) Value 5) Location 6) Staff 7) Call center 8) Website. Then, Service Hero reviews the votes to announce winners.