KIB of­fers cus­tomers bank­ing se­cu­rity tips dur­ing travel

Kuwait Times - - BUSINESS -

As part of its com­mit­ment to of­fer the high­est stan­dards of bank­ing safety, se­cu­rity, and pro­tec­tion for all its card­hold­ers, Kuwait In­ter­na­tional Bank (KIB) has de­vel­oped a com­pre­hen­sive set of se­cu­rity tips, de­signed to help cus­tomers pro­tect their bank in­for­ma­tion from fraud­u­lent fi­nan­cial and bank­ing ac­tiv­i­ties while trav­el­ing, par­tic­u­larly dur­ing the hol­i­day sea­son.

In this con­text, Basil Al-Suwaidan, Head of In­for­ma­tion Se­cu­rity at KIB, said: “KIB con­sid­ers bank­ing se­cu­rity aware­ness for its cus­tomers on the top of its pri­or­i­ties. For that rea­son, we have pro­vided our cus­tomers with se­cu­rity travel tips, pre­cau­tion­ary mea­sures, and guide­lines to fol­low in or­der to not be­come vic­tims of fraud and de­cep­tion, es­pe­cially dur­ing this sea­son. Th­ese fraud­u­lent ac­tiv­i­ties usu­ally in­crease dur­ing this pe­riod of the year, as peo­ple are shop­ping, book­ing, ac­cess­ing their on­line bank­ing ac­counts or with­draw­ing money from ATMs out­side of Kuwait.”

Al-Suwaidan also stressed that cus­tomers should check the va­lid­ity of their credit cards, in­clud­ing ex­pi­ra­tion dates, to en­sure that cards are ac­tive and with suf­fi­cient credit lim­its and ac­count bal­ance when trav­el­ing. Ad­di­tion­ally, he urged cus­tomers to never write down their bank card pin num­bers any­where, and to not keep all their bank cards in one place, in or­der to pro­tect them from pos­si­ble loss or theft; in­stead, cus­tomers should have the KIB phone num­ber eas­ily ac­ces­si­ble in case of any is­sues. He fur­ther added that cus­tomers are ad­vised to ac­ti­vate the SMS no­ti­fi­ca­tion, Mo­bile bank­ing and on­line bank­ing ac­count ser­vices to eas­ily fol­low up on their trans­ac­tions on a con­stant ba­sis.

Al-Suwaidan listed fur­ther rec­om­men­da­tions to cus­tomers, such as us­ing ATMs in vis­i­ble, pub­lic ar­eas, in case the Bank’s ATMs are not avail­able. He also rec­om­mended that cus­tomers en­sure that no un­fa­mil­iar de­vices or for­eign ob­jects are con­nected to ATMs, and that no in­di­vid­u­als are ob­serv­ing them while with­draw­ing funds. To en­sure fur­ther safety, Al-Suwaidan ad­vised cus­tomers not to seek as­sis­tance from any stranger when with­draw­ing money.

More­over, Al-Suwaidan ad­vised cus­tomers to avoid us­ing un­se­cured Wi-Fi or shared net­works found in pub­lic ar­eas, such as air­ports, cafes, and ho­tels, to ac­cess per­sonal bank ac­counts. He also rec­om­mended that cus­tomers should reg­u­larly re­view trans­ac­tions made on their bank ac­counts, change bank ac­count pass­words and pin num­bers on a reg­u­lar ba­sis, and make pay­ments us­ing the lo­cal cur­rency, to avoid ad­di­tional ex­change rate com­mis­sions.

In ad­di­tion to of­fer­ing cus­tomers an ar­ray of valu­able tips to en­sure the safety and se­cu­rity of their bank­ing in­for­ma­tion dur­ing travel, Al-Suwaidan men­tioned that KIB cus­tomers should not hes­i­tate to call the around-the-clock AlDawli Weyak ser­vice.

The call cen­ter will as­sist cus­tomers fac­ing any is­sues or dif­fi­cul­ties with their bank cards, fi­nan­cial trans­ac­tions, or in the case of los­ing their bank card; KIB will then take the nec­es­sary pre­cau­tion­ary mea­sures and can­cel the bank card. He con­cluded by stress­ing the im­por­tance of bank­ing se­cu­rity, par­tic­u­larly with the in­creas­ing preva­lence and con­tin­u­ous ad­vance­ment of fi­nan­cial fraud and elec­tronic fi­nan­cial crimes, as credit card thieves and bank ac­counts fraud­sters con­tinue to de­velop more ways of by­pass­ing se­cu­rity.

It is worth not­ing that KIB con­tin­u­ously strives to safe­guard sen­si­tive cus­tomer bank­ing data by im­ple­ment­ing the high­est se­cu­rity stan­dards and in­ter­na­tional best prac­tices in in­for­ma­tion se­cu­rity. Ac­cord­ingly, the Bank is able to pro­vide its cus­tomers with high­qual­ity, se­cured bank­ing ser­vices to all its cus­tomers, avail­able dur­ing all times and at all places.

Basil Al-Suwaidan

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