The Palms Beach Hotel & Spa organizes ‘Smile to be Happy’
The Palms Beach Hotel & Spa organized a “Smile” initiative for Hotel Staff under the slogan “Smile to be Happy” with the participation of the members of the board in order to create an atmosphere of Joy and Happiness. The aim of the initiative is to increase their knowledge and importance of smiling on the psychological and personal level of individuals and how to reflect the positive spirit created by smile on the general atmosphere of work, which will bear fruit on the two main parties of the work environment; both employees and customers.
The initiative reflects the interest of the management of The Palms Beach Hotel & Spa; may affect the personal status of the staff by learning more about the culture of openness, flexibility and acclimatization; which is an integral part of the success of the Hotel and its excellence in the State of Kuwait.
On this occasion General Manager of Palms Beach Hotel & Spa, Hossam Abu Al-Lughd stressed the importance of smile and its reflection on the working environment, saying: “Happiness is a long journey that does not end, but today we have begun. Today we have gathered to share together as one body and one entity; and the Hotel to follow the policy of diversity and difference; however smile is the only thing that expresses a unified language among all workers and also smile is a language and an influential tool understood by any client, whatever his language and his country from where he comes.”
He explained that all religions have urged smile, which is considered to be true in Islam, and that other religions have come up with explicit texts demanding their followers to smile. he added: “We can imagine the amount of insomnia and suffering experienced by a guest as soon as he arrives at a new location after a long journey that might have taken few hours and imagine that you are welcoming that guest by smiling and telling him that everything is fine; the guest feels safe and comfortable.”
The “Smile to be Happy” initiative, the first of its kind in the hotel, included variety of celebrations and activities for employees throughout the day; including distribution of valuable prizes to the winners of the monthly competition launched during the initiative to choose the most beautiful smile and the management managed to involve all employees of the hotel regardless of sections they work or tasks that they perform.
This employee-led initiative is expected to significantly improve the balance between their personal and professional lives. It is also expected that there will be more initiatives of a similar nature to establish communication relationships among employees, increase their interaction and focus on their well-being.