The Palms Beach Ho­tel & Spa or­ga­nizes ‘Smile to be Happy’

Kuwait Times - - WHAT’S ON -

The Palms Beach Ho­tel & Spa or­ga­nized a “Smile” ini­tia­tive for Ho­tel Staff un­der the slo­gan “Smile to be Happy” with the par­tic­i­pa­tion of the mem­bers of the board in or­der to cre­ate an at­mos­phere of Joy and Hap­pi­ness. The aim of the ini­tia­tive is to in­crease their knowl­edge and im­por­tance of smil­ing on the psy­cho­log­i­cal and per­sonal level of in­di­vid­u­als and how to re­flect the pos­i­tive spirit cre­ated by smile on the gen­eral at­mos­phere of work, which will bear fruit on the two main par­ties of the work en­vi­ron­ment; both em­ploy­ees and cus­tomers.

The ini­tia­tive re­flects the in­ter­est of the man­age­ment of The Palms Beach Ho­tel & Spa; may af­fect the per­sonal sta­tus of the staff by learn­ing more about the cul­ture of open­ness, flex­i­bil­ity and ac­clima­ti­za­tion; which is an in­te­gral part of the suc­cess of the Ho­tel and its ex­cel­lence in the State of Kuwait.

On this oc­ca­sion Gen­eral Man­ager of Palms Beach Ho­tel & Spa, Hos­sam Abu Al-Lughd stressed the im­por­tance of smile and its re­flec­tion on the work­ing en­vi­ron­ment, say­ing: “Hap­pi­ness is a long jour­ney that does not end, but to­day we have be­gun. To­day we have gath­ered to share to­gether as one body and one en­tity; and the Ho­tel to follow the pol­icy of di­ver­sity and dif­fer­ence; how­ever smile is the only thing that ex­presses a uni­fied lan­guage among all work­ers and also smile is a lan­guage and an in­flu­en­tial tool un­der­stood by any client, what­ever his lan­guage and his coun­try from where he comes.”

He ex­plained that all re­li­gions have urged smile, which is con­sid­ered to be true in Is­lam, and that other re­li­gions have come up with ex­plicit texts de­mand­ing their fol­low­ers to smile. he added: “We can imag­ine the amount of in­som­nia and suf­fer­ing ex­pe­ri­enced by a guest as soon as he ar­rives at a new lo­ca­tion af­ter a long jour­ney that might have taken few hours and imag­ine that you are wel­com­ing that guest by smil­ing and telling him that ev­ery­thing is fine; the guest feels safe and com­fort­able.”

The “Smile to be Happy” ini­tia­tive, the first of its kind in the ho­tel, in­cluded va­ri­ety of cel­e­bra­tions and ac­tiv­i­ties for em­ploy­ees through­out the day; in­clud­ing dis­tri­bu­tion of valu­able prizes to the win­ners of the monthly com­pe­ti­tion launched dur­ing the ini­tia­tive to choose the most beau­ti­ful smile and the man­age­ment man­aged to in­volve all em­ploy­ees of the ho­tel re­gard­less of sec­tions they work or tasks that they per­form.

This em­ployee-led ini­tia­tive is ex­pected to sig­nif­i­cantly im­prove the bal­ance be­tween their per­sonal and pro­fes­sional lives. It is also ex­pected that there will be more ini­tia­tives of a sim­i­lar na­ture to es­tab­lish com­mu­ni­ca­tion re­la­tion­ships among em­ploy­ees, in­crease their in­ter­ac­tion and fo­cus on their well-be­ing.

Biju P Anto

Jomon Ja­cob


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