KFH rolls out int’l toll free service

KUWAIT: Kuwait Finance House (KFH) announced the launch of “International Toll Free Service” to its customers outside Kuwait (USA, UK, Canada and France) without any additional fees. This comes as part of the bank’s policy of delivering superior customer service, supporting the bank’s continuing efforts to improve innovation and reinforcing the network of its banking services.

To use this service and reach KFH’s Allo Baitak Call Center, customers can call and of the following toll free numbers; 1-800818-8608 from the USA and Canada, 0-800014-8898 from the UK, and 0805-086620 from France, where calls from those numbers have priority to pick up from the call center agents.

This service in conjunction with the travel season, enables KFH’s customers to contact the KFH Call Center from the mentioned countries at any time of the day or night, adding to the customers’ peace of mind in knowing that their bank is a local phone call away, wherever they are.

Meshal Al-Obaid, Executive ManagerDirect Channels, explained, “We pride ourselves in delivering the best and highest in service quality standards, and this new addition to our services allows us to further enhance these standards at the Call Center. It also has the added benefit of building trust with KFH customers by making it easy for them to contact the Call Center.”

Obaid also mentioned that KFH persists in its bid to improve its services and infrastructure, indicating the International Toll Free Service is just the tip of the iceberg for KFH wide range services. He said that the bank has recently launched four new innovative e-services - The “Call Back Assist” service, wherein the IVR system will offer a call back service to waiting customers automatically as per his indicated time, the “ANI” Service, which is a customer identification tool which allows the customer to register his/her phone number with the KFH Call Center for authentication and verification requirements, a “Favorite Menu” service, which is a list of IVR shortcuts that can be programmed by the users themselves, and a “Link Accounts” service whereby customers can link several of their own accounts to one ATM card, allowing them to use KFH’s Allo Baitak service from single account.

KFH is continually striving to deliver the best and most convenient in banking technology, in efforts to meet customers’ aspirations. As a consequence, KFH has recently launched the new XTM machine, which is a virtual banking service that allows customers to conduct their transactions and perform various banking services efficiently and conveniently, and using advanced audio-visual technologies.

The bank also launched the ‘KFH Mobile Wallet’ which is a mobile payment service that enables KFH customers to pay for their purchases by simply tapping their smart phones at NFC-enabled Point of Sale (POS) terminals. On that accord, KFH also recently launched the Visa Checkout service, which also enables quick, safe and secure online payment for e-shopping requirements.

It is worth noting that KFH won “Best Consumer Digital Bank in Kuwait” among the Middle East 2017 Awards from Global Finance Magazine. The award was based on advanced product offerings, growth of digital customers, and web/mobile site design and functionality.