KFH rolls out int’l toll free ser­vice

Kuwait Times - - BUSINESS -

KUWAIT: Kuwait Fi­nance House (KFH) an­nounced the launch of “In­ter­na­tional Toll Free Ser­vice” to its cus­tomers out­side Kuwait (USA, UK, Canada and France) with­out any ad­di­tional fees. This comes as part of the bank’s pol­icy of de­liv­er­ing su­pe­rior cus­tomer ser­vice, sup­port­ing the bank’s con­tin­u­ing ef­forts to im­prove in­no­va­tion and re­in­forc­ing the net­work of its bank­ing ser­vices.

To use this ser­vice and reach KFH’s Allo Baitak Call Cen­ter, cus­tomers can call and of the fol­low­ing toll free num­bers; 1-800818-8608 from the USA and Canada, 0-800014-8898 from the UK, and 0805-086620 from France, where calls from those num­bers have pri­or­ity to pick up from the call cen­ter agents.

This ser­vice in con­junc­tion with the travel sea­son, en­ables KFH’s cus­tomers to con­tact the KFH Call Cen­ter from the men­tioned coun­tries at any time of the day or night, ad­ding to the cus­tomers’ peace of mind in know­ing that their bank is a lo­cal phone call away, wher­ever they are.

Me­shal Al-Obaid, Ex­ec­u­tive Man­agerDirect Chan­nels, ex­plained, “We pride our­selves in de­liv­er­ing the best and high­est in ser­vice qual­ity stan­dards, and this new ad­di­tion to our ser­vices al­lows us to fur­ther en­hance th­ese stan­dards at the Call Cen­ter. It also has the added ben­e­fit of build­ing trust with KFH cus­tomers by mak­ing it easy for them to con­tact the Call Cen­ter.”

Obaid also men­tioned that KFH per­sists in its bid to im­prove its ser­vices and in­fra­struc­ture, in­di­cat­ing the In­ter­na­tional Toll Free Ser­vice is just the tip of the ice­berg for KFH wide range ser­vices. He said that the bank has re­cently launched four new in­no­va­tive e-ser­vices - The “Call Back As­sist” ser­vice, wherein the IVR sys­tem will of­fer a call back ser­vice to wait­ing cus­tomers au­to­mat­i­cally as per his in­di­cated time, the “ANI” Ser­vice, which is a cus­tomer iden­ti­fi­ca­tion tool which al­lows the cus­tomer to reg­is­ter his/her phone num­ber with the KFH Call Cen­ter for au­then­ti­ca­tion and ver­i­fi­ca­tion re­quire­ments, a “Fa­vorite Menu” ser­vice, which is a list of IVR short­cuts that can be pro­grammed by the users them­selves, and a “Link Ac­counts” ser­vice whereby cus­tomers can link sev­eral of their own ac­counts to one ATM card, al­low­ing them to use KFH’s Allo Baitak ser­vice from sin­gle ac­count.

KFH is con­tin­u­ally striv­ing to de­liver the best and most con­ve­nient in bank­ing tech­nol­ogy, in ef­forts to meet cus­tomers’ as­pi­ra­tions. As a con­se­quence, KFH has re­cently launched the new XTM ma­chine, which is a vir­tual bank­ing ser­vice that al­lows cus­tomers to con­duct their trans­ac­tions and per­form var­i­ous bank­ing ser­vices ef­fi­ciently and con­ve­niently, and us­ing ad­vanced au­dio-vis­ual tech­nolo­gies.

The bank also launched the ‘KFH Mo­bile Wal­let’ which is a mo­bile pay­ment ser­vice that en­ables KFH cus­tomers to pay for their pur­chases by sim­ply tap­ping their smart phones at NFC-en­abled Point of Sale (POS) ter­mi­nals. On that ac­cord, KFH also re­cently launched the Visa Check­out ser­vice, which also en­ables quick, safe and se­cure on­line pay­ment for e-shop­ping re­quire­ments.

It is worth not­ing that KFH won “Best Con­sumer Dig­i­tal Bank in Kuwait” among the Mid­dle East 2017 Awards from Global Fi­nance Mag­a­zine. The award was based on ad­vanced prod­uct of­fer­ings, growth of dig­i­tal cus­tomers, and web/mo­bile site de­sign and func­tion­al­ity.

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