Al Sayer hon­ors out­stand­ing cus­tomer ser­vice

Kuwait Times - - BUSINESS -

KUWAIT: Al-Sayer Group Hold­ing re­cently held its midyear con­fer­ence at its au­di­to­rium at Ardiya to rec­og­nize out­stand­ing cus­tomer ser­vice re­sults and honor dis­tin­guished “Best in the Busi­ness”. The event was at­tended by Al-Sayer Group Hold­ing Board of Di­rec­tors Chair­man Faisal Bader Al-Sayer and CEO Mubarak Naser Al-Sayer, along with the se­nior man­age­ment team, man­agers and em­ploy­ees in su­per­vi­sory roles.

Teams across its busi­ness units in­clud­ing Mo­hamed Naser Al-Sayer for Toy­ota and Lexus Sales, Ser­vice and Parts, Bahrah Trad­ing Com­pany, Al-Sayer Com­mer­cial En­gi­neer­ing, AlSayer Med­i­cal Com­pany, Car Rental, In­sur­ance, Al-Dhow In­for­ma­tion Sys­tems, Tris­tar Gen­eral Trad­ing Com­pany and Kuwait An­i­mal Feed Fac­tory par­tic­i­pated and sup­ported the event.

Ac­cord­ing to Chair­man Faisal Bader Al-Sayer: “We need to con­tinue de­liv­er­ing to our cus­tomers. In the past, we have fo­cused on pro­vid­ing a su­perb ser­vice in all that we do; we must keep do­ing this with even more em­pha­sis on cus­tomer care which is, and al­ways needs to be, our ma­jor point of dif­fer­en­ti­a­tion.” The orig­i­nal mis­sion state­ment ini­ti­ated from Naser Al-Sayer, Honorary Chair­man, was that the com­pany should only rep­re­sent the best man­u­fac­tur­ers from around the world, sup­port­ing them with out­stand­ing cus­tomer care.

Mubarak Naser Al-Sayer CEO said, “Cus­tomer sat­is­fac­tion is what build our com­pany, and ex­cel­lent cus­tomer sat­is­fac­tion de­liv­ered with pas­sion is what is what is go­ing to cre­ate our fu­ture. Cus­tomer Sat­is­fac­tion keeps cus­tomers com­ing back and this is why cus­tomer sat­is­fac­tion is the cor­ner stone in our strat­egy.”

Com­mit­ment to Out­stand­ing Cus­tomer Ser­vice

Out­stand­ing cus­tomer ser­vice ef­forts at Al-Sayer is in­tended to make the buy­ing and own­ing ex­pe­ri­ence of prod­ucts, the best in the busi­ness. As a tes­ti­mony of this Group Cus­tomer Sat­is­fac­tion In­dex con­tin­ues to be high, where among 58 of the 62 lo­ca­tions mea­sured have scored 95 per­cent+ Cus­tomer Sat­is­fac­tion In­dex.

Al-Sayer Board of Di­rec­tors is keen to­wards driv­ing a change culture to­wards re­in­forc­ing the val­ues of guest hos­pi­tal­ity within the di­vi­sions and departments. The Group’s cus­tomer care ini­tia­tives, fa­cil­ity ex­pan­sion, em­ployee train­ing and de­vel­op­ment as well as the tech­nol­ogy en­hance­ment ef­forts with re­cent im­ple­men­ta­tion of SAP soft­ware im­ple­men­ta­tion across the trad­ing and non-trad­ing units are col­lec­tive ef­forts to­wards en­hanc­ing cus­tomer ex­pe­ri­ence.

Com­ment­ing on the Group com­mit­ment to­wards Cus­tomer Care Bengt Schultz COO said: “Our cus­tomer fo­cus brought us to where we are to­day; to the num­ber one spot. The ba­sic of cus­tomer care has not changed over the years, but the way of de­liv­er­ing has, and it is changing faster and faster.

Al-Sayer Group Man­age­ment con­tinue to em­pha­size on cus­tomer care state­ment car­ry­ing the Spirit of Yes We Can and We Will that says “We be­lieve strongly that the way to re­main suc­cess­ful in the face of tough, com­pet­i­tive trad­ing con­di­tions is to con­tinue the evo­lu­tion of our cor­po­rate cus­tomer care phi­los­o­phy to the next level. We com­mit to work with all our staff and col­leagues to en­sure that cus­tomers feel “at home” when vis­it­ing any Al-Sayer fa­cil­ity. We also com­mit to de­liver, through all our staff, the el­e­ments of the cus­tomer char­ter.”

Al-Sayer Busi­ness Heads with Board of Di­rec­tors.

Group photo of win­ners.

Chair­man Faisal Bader Al-Sayer and CEO Mubarak Naser Al-Sayer

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