Al Sayer honors outstanding customer service
KUWAIT: Al-Sayer Group Holding recently held its midyear conference at its auditorium at Ardiya to recognize outstanding customer service results and honor distinguished “Best in the Business”. The event was attended by Al-Sayer Group Holding Board of Directors Chairman Faisal Bader Al-Sayer and CEO Mubarak Naser Al-Sayer, along with the senior management team, managers and employees in supervisory roles.
Teams across its business units including Mohamed Naser Al-Sayer for Toyota and Lexus Sales, Service and Parts, Bahrah Trading Company, Al-Sayer Commercial Engineering, AlSayer Medical Company, Car Rental, Insurance, Al-Dhow Information Systems, Tristar General Trading Company and Kuwait Animal Feed Factory participated and supported the event.
According to Chairman Faisal Bader Al-Sayer: “We need to continue delivering to our customers. In the past, we have focused on providing a superb service in all that we do; we must keep doing this with even more emphasis on customer care which is, and always needs to be, our major point of differentiation.” The original mission statement initiated from Naser Al-Sayer, Honorary Chairman, was that the company should only represent the best manufacturers from around the world, supporting them with outstanding customer care.
Mubarak Naser Al-Sayer CEO said, “Customer satisfaction is what build our company, and excellent customer satisfaction delivered with passion is what is what is going to create our future. Customer Satisfaction keeps customers coming back and this is why customer satisfaction is the corner stone in our strategy.”
Commitment to Outstanding Customer Service
Outstanding customer service efforts at Al-Sayer is intended to make the buying and owning experience of products, the best in the business. As a testimony of this Group Customer Satisfaction Index continues to be high, where among 58 of the 62 locations measured have scored 95 percent+ Customer Satisfaction Index.
Al-Sayer Board of Directors is keen towards driving a change culture towards reinforcing the values of guest hospitality within the divisions and departments. The Group’s customer care initiatives, facility expansion, employee training and development as well as the technology enhancement efforts with recent implementation of SAP software implementation across the trading and non-trading units are collective efforts towards enhancing customer experience.
Commenting on the Group commitment towards Customer Care Bengt Schultz COO said: “Our customer focus brought us to where we are today; to the number one spot. The basic of customer care has not changed over the years, but the way of delivering has, and it is changing faster and faster.
Al-Sayer Group Management continue to emphasize on customer care statement carrying the Spirit of Yes We Can and We Will that says “We believe strongly that the way to remain successful in the face of tough, competitive trading conditions is to continue the evolution of our corporate customer care philosophy to the next level. We commit to work with all our staff and colleagues to ensure that customers feel “at home” when visiting any Al-Sayer facility. We also commit to deliver, through all our staff, the elements of the customer charter.”