Al Mulla Group brings Konica Minolta print services to Kuwait
Al Mulla Office Automation and Konica Minolta host event
Seminar enhances user-experiences in Kuwait with OPS
KUWAIT: Al Mulla Office Automation, is a division of Al Mulla International General Trading Furniture and Equipment Co, a subsidiary of the Al Mulla Group along with Konica Minolta Business Solutions (Middle East) successfully hosted an event in Jumeirah Messilah Hotel Ball Room, on 19th September. The Seminar was held to enhance user-experiences in Kuwait with OPS (Optimize Print Services). The event was attended by 125 guests from various segments of the government and private sector, including representatives from the Ministry, Oil Sector, Banks, Telecom, Corporate and commercial business houses of Kuwait. A wide range of latest MFPs (Multi-Functional Printers) products and software solutions offered by Konica Minolta, were demonstrated during the event.
Reliability of the various Office Automation services offered by the Company remains its core strength. Advanced technologies such as ‘Visibility Acquiring Insights’ help customers in understanding and managing better their overall printing expenses. To be able to print from any devices, anytime and anywhere, and in the required format, helps its customers in achieving greater internal efficiency, within their organization. OPS provide greater practicality and benefits that result in huge cost savings to any organization by setting the right strategy for printing, security, documents and talents through optimization, efficiency, security and mobility.
The event was opened by Mohamed Wasel, Group Manager Sales and inaugurated by Hormuzda B. Davar, Managing Director TM & FS of Al Mulla Group. He emphasized the fact that the “Al Mulla Group does not sell just multi-functional copier devices, but sells complete solutions that improve significantly the productivity of its customers, with an end-to-end visibility of the Cost of Ownership”.
Larry Leow, OPS Manager at Konica Minolta (Middle East) explained the OPS concept, “by focusing and optimizing our clients print Infrastructure, improving business efficiencies and productivity, companies that have undergone consultation commonly achieved greater business benefits, reducing printing expenses by up to 30 percent.” Concluding his speech with the message, “Let Al Mulla Group deliver & manage IT for you so that you, our esteemed customer, can focus on your core business”.
During the event Tina Vilaca, Solution Architect Manager, demonstrated Smart Solutions using Konica Minolta’s latest cutting-edge technologies such as Work Flow, Print management, Security, Capture via scan, Route content to Document Management Solutions, Print & Copy with usage tracking reports, Roaming and Secure Print amongst others. As a part of his presentation, Deepu, Marketing Manager Office Products, demonstrated Print Operation through Mobile Devices.
The Office Automation Division of Al Mulla Group has several high-profile customers such as Ooredoo, Aramex and Al Rayan Holdings, who have all recently successfully implemented an OPS strategy within their respective organizations and are enjoying significant cost savings.
Santanu Das, General Manger, Office Automation Division, launched a new Mobile App (Mobile Application) as a part of Al Mulla Group’s continuing initiatives in offering high quality services to its customers. The user-friendly mobile App works on both Apple and Android platforms, and offers a variety of user-centric services such as ordering consumables, requesting servicing, renewal of Service Contracts, obtaining quotations and tracking the performance of machines. The Office Automation service center incorporates an Oracle database with a custom made front end based on Developer 2000, a system specifically designed for call center activity. Well trained Arabic and English speaking personnel are designated as work controllers who receive customer calls and dispatch technicians.
Each machine is labeled with a unique computer number enabling easy identification. Every customer call is registered referring to the unique computer number and subsequently the details of call completion are entered in the system database for analysis and future corrective action. With the above facilities:
* It is ensured that 100 percent customer calls are attended within 2 to 4 hrs.
* Regular preventive maintenance calls are assigned to the technicians automatically.
* Customer calls are analyzed and (if need be) proper corrective action taken
At the end of the event, Fuzio, Area Business Manager, Konica Minolta (Middle East), presented an award to Al Mulla Office Automation Division in recognition of its continuous outstanding performance over the last three years.